Motorola Solutions Introduces “Service from the Start” Support Packages for Ongoing Operations of Two-Way Communications ...
11 Giugno 2013 - 2:00PM
Business Wire
When operating in a mission-critical environment, downtime is
not an option. Motorola Solutions Inc. (NYSE: MSI) is
enhancing its Support Services portfolio to enable users to easily
choose the best support package to help ensure their technology
operates at peak performance levels while minding strict budget
requirements. This streamlined approach is an expansion of the
Service from the Start program, which is well known for Motorola’s
mobile computing and data capture portfolio and will be the new
support service structure across all of Motorola’s system and
device technologies.
Service from the Start is a support program ideal for customers
looking to protect their technology investments. Comprised of key
service offerings, Service from the Start includes tiered service
packages that can maximize system and device availability, allow
decision makers to budget in advance for their technology
maintenance requirements and lower an organization’s total cost of
ownership. From repair and technical support to security patching,
Service from the Start is a holistic support program for
mission-critical, two-way communication systems and devices that
results in a budgeted, dependable methodology for complete network
maintenance. Service from the Start is the foundation to working
with organizations on a complete network lifecycle management
program to keep their Motorola two-way communications systems and
devices updated, upgraded and refreshed.
KEY FACTS
- For two-way communications systems, the
Service from the Start essential bundle helps minimize system
downtime should any potential issues occur. In addition to 24/7
technical support and fast infrastructure repair turnaround times,
the Service from the Start advanced bundle enhances the security
backbone of the system with pre-tested security patching, and issue
resolution is more efficient with dispatch and onsite services.
Equipment downtime is virtually eradicated with advance exchange of
critical hardware elements.
- Service from the Start is available in
three bundles for two-way communications devices: Lite, Essential
and Comprehensive. These bundles build on each other to provide
customers a complete solution for their device support; from fast
repair turnaround times, increased help desk support and chemical,
liquid and physical damage coverage.
- Additional service options such as
security monitoring, preventive maintenance or battery refresh,
layered on top of the chosen Service from the Start bundle, allows
for a tailored support program to meet an organization’s system and
device support requirements.
- Service from the Start includes the
capabilities of the Motorola Solutions Support Center and
state-of-the-art repair facilities along with best-in-class service
level agreements. Backed by Motorola’s globally integrated services
infrastructure, highly qualified support technicians and certified
repair facilities provide the investment protection customers need
to reduce their total cost of ownership.
- Motorola has a proven services heritage
spanning more than 80 years and draws from dedicated global
resources, renowned industry experts, world-class partners and a
full spectrum of services to support customers in their business-
and mission-critical mobility investments.
SUPPORTING QUOTE
Bruce Brda, senior vice president of global solutions and
services, Motorola Solutions
“Service from the Start continues the tradition of excellence
that Motorola Global Solutions and Services gives our customers to
help ensure optimal system and device performance. The reliance our
customers have on their mission-critical technology means that we
have to provide them with service offerings that will proactively
protect their networks, provide them the technical expertise needed
to resolve issues and maximize system and device availability.”
SUPPORTING RESOURCES
Website: Motorola Solutions Service from the Start
Twitter: Motorola Solutions
Facebook: Motorola Solutions
About Motorola Solutions
Motorola Solutions is a leading provider of mission-critical
communication solutions and services for enterprise and government
customers. Through leading-edge innovation and communications
technology, it is a global leader that enables its customers to be
their best in the moments that matter. Motorola Solutions trades on
the New York Stock Exchange under the ticker “MSI.” To learn more,
visit www.motorolasolutions.com. For ongoing news, please visit
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MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are
trademarks or registered trademarks of Motorola Trademark Holdings,
LLC and are used under license. All other trademarks are the
property of their respective owners. ©2013 Motorola Solutions, Inc.
All rights reserved.
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