Grand Hyatt Kauai Improves Guest Satisfaction with Motorola Solutions’ Wireless Access Infrastructure
17 Dicembre 2013 - 2:00PM
Business Wire
Motorola wireless technology helps Hawaiian resort and spa guest
satisfaction ratings skyrocket
When replacing an outdated wireless communication system, the
Grand Hyatt Kauai Resort & Spa in Hawaii turned to Motorola
Solutions (NYSE: MSI) to increase reliability, provide
faster guestroom and premises Internet service, and position the
property for the future. Motorola and Pacific DirectConnect, a
regional systems integrator, replaced a microwave communications
system that was unreliable, costly to maintain and slow. In fact,
the poor wireless connectivity was driving down guest satisfaction
scores for the property. Since installation, the property has risen
from near the bottom to the top ten in Hyatt’s internal property
satisfaction rankings. In addition to guestroom service, improved
network performance in meeting rooms and public spaces is helping
the Grand Hyatt Kauai attract new corporate business.
KEY FACTS
- The new system provides high-speed
wireless network using Motorola indoor access points (APs) and
3-port wall plates in guestrooms, outdoor APs for property-wide
roaming and an RFS controller for consistent, reliable coverage
everywhere on the resort.
- The hotel deployed the AP 6511 to
provide reliable, high-speed connectivity to guest rooms.
- Wi-Fi service is enabled in public
spaces using the AP 622 in locations including the lobby, concierge
and registration areas - for web check-in and check-out - along
with restaurants and retail.
- The Grand Hyatt Kauai utilized the AP
7161 and AP 6562 to enable wireless access for areas such as the
pool, beach and spa.
- For unified management of the access
points and wall plates, the hotel is utilizing the RFS 7000
wireless RF switch, which facilitates more efficient network
operations.
SUPPORTING QUOTES
Lydia Villanueva, IT director, Grand Hyatt Kauai Resort &
Spa
“Customer satisfaction scores improved as soon as we deployed
Motorola Solutions’ technology, and our overall satisfaction
ranking also has skyrocketed. Soon after going live, we were
excited to get our first ‘10’ rating ever. Now we get them all the
time. We went from near the bottom for internet connectivity
satisfaction to the Top 10 in a very short period of time,
including being No. one in customer satisfaction in Hyatt’s North
American operations. We now find ourselves on the leading edge of
hospitality communications technology.”
Tom Moore, director, Hospitality, Motorola Solutions
“Motorola Solutions’ wireless technology enables hotels like the
Grand Hyatt Kauai to transform the wireless experience for their
guests. With guests bringing on average two to three mobile devices
with them to hotels, it is paramount to provide them fast, reliable
wireless access. Our technology allows hotels to meet these growing
needs and improve the overall guest experience.”
Mike Browning, president, Pacific DirectConnect
“With their breadth of products, solutions and services, we knew
Motorola Solutions was the clear choice to work with our high-speed
integrated solution and get the best result for this complex
property.”
SUPPORTING RESOURCES
Case Study: Using High-Speed Communications to Improve
Paradise
Website: Motorola Solutions Hospitality
Website: Next Generation Enterprise Mobility
Blog: Wireless Insights
Twitter: @MotWireless
Facebook: Motorola Solutions
About Motorola Solutions
Motorola Solutions is a leading provider of mission-critical
communication solutions and services for enterprise and government
customers. Through leading-edge innovation and communications
technology, it is a global leader that enables its customers to be
their best in the moments that matter. Motorola Solutions trades on
the New York Stock Exchange under the ticker “MSI.” To learn more,
visit www.motorolasolutions.com. For ongoing news, please visit
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MOTOROLA, MOTOROLA SOLUTIONS and the Stylized M Logo are
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LLC and are used under license. All other trademarks are the
property of their respective owners. ©2013 Motorola Solutions, Inc.
All rights reserved.
Media Contacts:Kevin HegartyMotorola Solutions+1
(847) 576-5141+1 (815)
592-4247kevin.hegarty@motorolasolutions.comorWan LinMotorola
Solutions+1-847-576-1017+1-847-521-6319Wan.Lin@motorolasolutions.com
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