No Second Guessing As 9-1-1 Calls Instantly Mapped
12 Agosto 2015 - 2:00PM
Business Wire
Stafford County, Virginia, deploys Motorola Solutions’ Emergency
CallWorks software, instantly displaying 9-1-1 caller location to
enhance dispatcher situational awareness
- Motorola Solutions’ Emergency CallWorks
platform helps police, fire and other first responders better
manage critical incidents with features such as interactive
maps
- Stafford County sees improvement in
call taker efficiency and effectiveness while preparing for
next-generation 9-1-1 features such as text-to-9-1-1
When officials in Stafford County, Virginia, decided to update
their emergency phone system, they wanted to lay the groundwork for
implementing next generation 9-1-1 (NG9-1-1) capabilities such as
text-to-9-1-1 and multimedia. County officials chose Emergency
CallWorks CallStation, which is a browser-based platform acquired
earlier this year by Motorola Solutions (NYSE:MSI).
After just a few months, Stafford County was already seeing
improvement in call taker efficiency and effectiveness. As soon as
a call comes in, whether it’s from a mobile device or landline, it
is mapped and prioritized so emergency personnel can be on the way
within minutes. Previously, call takers had to actually answer the
call before obtaining a mapped location.
The Emergency CallWorks interactive map is an important feature
for Stafford County due to the diverse makeup of the region. When a
major incident occurs on an interstate highway, for example, it
could potentially generate 10 or more calls reporting the same
event. By glancing at the interactive map, the call taker can now
quickly determine the caller’s location before answering, helping
to enhance situational awareness and possibly determine if the
calls are related.
Emergency CallWorks helps police, fire and other first
responders better manage critical incidents by allowing more
information to flow from the public to emergency personnel. It
combines call taking, computer-aided dispatch (CAD), incident
management and mapping systems into a single platform.
“The key things we looked for were features such as the
interactive map and the ability to turn on additional features such
as text-to-9-1-1, video, pictures and transfer of medical
information as they become available,” says Carol Adams, 9-1-1
director for Stafford County. “It may be a few years before NG9-1-1
comes to fruition for Stafford County but we wanted to be ready
with a solution that would provide a simple transition at an
affordable price with minimal impact on our staff.”
“Stafford County wanted a system that would facilitate the
handling and processing of emergency calls that would be easy to
use, and simple to maintain and administer,” said Tom Guthrie, vice
president, Motorola Solutions Smart Public Safety. “The Emergency
CallWorks software supports older systems and facilitates a smooth
migration to NG9-1-1 without incurring a major expense.”
Stafford County 9-1-1 staff attended the Emergency CallWorks
Online University prior to implementing the new software. This
enabled call takers, on their schedule, to become familiar with the
new system before the in-class sessions with a live trainer,
helping to ease the transition.
Stafford County is situated roughly half way between Richmond,
Virginia and Washington D.C. The county occupies approximately 270
square miles and is the fifth fastest growing area in Virginia. The
Stafford County Emergency Call Center serves more than 130,000
residents, has 21 call-taking positions with six additional seats
at a second location and handles more than 52,000 calls
annually.
About Motorola Solutions
Motorola Solutions (NYSE: MSI) creates innovative,
mission-critical communication solutions and services that help
public safety and commercial customers build safer cities and
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Media Contact:Kevin HegartyMotorola Solutions(847)
576-5141(815)
592-4247Kevin.Hegarty@motorolasolutions.comorIndustry Analyst
Relations Contact:Chantal MontsionMotorola Solutions(847)
538-5161(847) 668-3050Chantal.montsion@motorolasolutions.com
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