Enhanced integrated data layer unifies business
and technology data across the enterprise, powering all workflows
and AI agents with real-time, secure access to data from any
source
Zero Copy connectors optimize ServiceNow’s
integration capabilities so customers can turn data into instant,
AI-powered action
Workflow Data Fabric is powered by the Now
Platform and the newly introduced RaptorDB Pro high-performance
database to unlock value with ultra-speed and scale
Strategic partnership with Cognizant makes
company first partner to bring Workflow Data Fabric to market
ServiceNow (NYSE: NOW), the AI platform for business
transformation, today introduced Workflow Data Fabric, forging a
new generation of AI-fueled productivity for the enterprise.
Workflow Data Fabric is an enhanced integrated data layer that
unifies business and technology data across the enterprise,
powering all workflows and AI agents with real-time, secure access
to data from any source. ServiceNow also announced Zero Copy
connectors to optimize the company’s integration capabilities so
customers can turn data into instant, AI-powered action.
Additionally, ServiceNow announced a strategic partnership with
leading systems integrator Cognizant as the first partner to bring
Workflow Data Fabric to market for customers.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20241023742891/en/
Connect, understand, and act on data
across the enterprise with Workflow Data Fabric (Graphic: Business
Wire)
For most organizations, enterprise data sits in hundreds of
different systems. Employees have to swivel between these
applications to get work done. To get value from AI, organizations
need a single, scalable platform to manage and act on data across
teams and departments, which is why many businesses are investing
in data enhancements today. According to Gartner®, “by 2027, 30% of
enterprises will use data ecosystems enhanced with elements of data
fabric supporting composable application architecture to achieve a
significant competitive advantage.” 1
“AI is only as powerful as the platform it’s built into and the
data it has access to,” said Jon Sigler, senior vice president of
Platform and AI at ServiceNow. “With Workflow Data Fabric, we’re
making it easier for customers to connect, understand, and act on
business data from any source so they can maximize efficiency and
solve bigger, industry-specific problems. ServiceNow is the AI
platform for business transformation, delivering the winning
combination of AI, data, and workflow orchestration and
automation.”
Workflow Data Fabric expands customers’ ability to connect,
understand, and act on any structured, unstructured,
semi-structured, and streaming data from across the enterprise—both
inside and outside of ServiceNow—for maximum scalability and
efficiency. Extending the capabilities of Automation Engine and
newly introduced database RaptorDB Pro, Workflow Data Fabric can
access and update data from any system, allowing ServiceNow to not
only read from these data repositories, but also take action. For
example, retailers can use Workflow Data Fabric to access data from
various systems—including their Customer Data Platform, core ERP,
order management systems, POS systems, merchant trade rebates in
Excel, and marketing receipts for co-op and trade spend—for a
single, integrated view of their business that allows them to take
action on customer inquiries, orders, and returns.
Workflow Data Fabric is a powerful system of action that
boosts operational efficiency and customer experience
Workflow Data Fabric is powered by ServiceNow’s Automation
Engine, which includes pre-built integrations and automation tools,
real-time data streaming, RPA, and process mining capabilities, to
put data to work and unlock value with orchestration and automation
at ultra-speed and scale. This speed and scale is made possible
with ServiceNow’s high-performance database, RaptorDB Pro, with
early use cases demonstrating up to 53% improvement in overall
transactions times, 27X faster pulling of reports, analytics, and
list views, and 3X more transactional throughput.
The recent acquisition of Raytion also provides unified,
real-time access to business-critical data across multiple
enterprise sources, including sources that contain unstructured
data, via connectors to Atlassian Confluence, Box, Google Drive,
and Microsoft SharePoint and OneDrive. Combined with the company’s
500+ connectors for structured data, ServiceNow is uniting all
forms of enterprise data to fuel automation and innovation.
Workflow Data Fabric includes augmented workflow automation to
speed real-time data processing and reduce delays associated with
legacy data management. For example, Workflow Data Fabric can
integrate telco data across multiple systems, including retail,
network, and customer care, providing agents with a complete view
of customer experiences and streamlining support for ultra-fast
detection and resolution of network outages and events. By
consolidating enriched data from alerts, it streamlines
notifications and assigns incidents to the right field agents with
the tools to fix the issue, enabling quick action on a single
platform.
“As a major US wireless provider generating over two petabytes
of data daily, being able to process and act on that data in
real-time is essential for our network operations,” said Stephen
Bingemer, senior solutions architect, Dish. “Stream Connect allows
us to ingest much of this data in real-time and automate
mission-critical telecom workflows, resulting in a 97% improvement
in our mean time to repair vs our legacy processes. This
improvement is crucial given that telecom outages can cost around
$6,000 per minute.”
Workflow Data Fabric will also include ServiceNow Knowledge
Graph to connect and harmonize enterprise data at scale. Knowledge
Graph transforms raw data into contextual insights—connecting a
company’s people, processes, operations, and systems, so AI agents
can work more effectively and autonomously across the enterprise.
This helps organizations move beyond simple data access to
unlocking true value from their information, delivering
personalized, AI-driven experiences at scale.
Strategic partnerships lay the foundation for AI-driven
business transformation
The new Workflow Data Fabric capabilities are underpinned by
strategic partnerships and integrations, enabling ServiceNow to
offer data solutions that support the AI-driven transformation of
enterprise workflows. Through partnerships with leading data
platforms, customers can activate ServiceNow workflows directly
within these ecosystems. This helps customers bridge the gap
between insights and action and ensures they can harness the full
potential of their data ecosystems.
ServiceNow’s strategic partnership with Cognizant makes the
company the first global systems integrator to bring Workflow Data
Fabric to market, helping joint customers quickly implement these
solutions.
“At Cognizant, we’re empowering companies across industries to
use data and AI to help stay ahead of the competition and
anticipate change in their businesses and industries,” said Jason
Wojahn, global head of Cognizant’s ServiceNow Business Group. “We
are proud to be the first partner to bring Workflow Data Fabric to
market, giving our joint customers the capabilities they need to
understand and act on real-time data across the enterprise.”
Zero Copy integration capabilities with Workflow Data Fabric
allow businesses to securely connect to their data sources without
moving or duplicating data. This launch, alongside Zero Copy
partnerships with established data leaders like Databricks and
Snowflake, dramatically boost ServiceNow’s integration
capabilities, so customers can act on data-powered insights,
fast.
The Now Platform evolution – turning enterprise data into
actionable insights
Whether powering AI agents for autonomous issue resolution or
streamlining traditional workflows like customer operations and
employee experience, Workflow Data Fabric turns data into
real-time, actionable insights. Businesses can use their data to
drive transformative outcomes, no matter the complexity or type of
use case.
ServiceNow is the industry leader in workflow orchestration and
automation. With a single data platform that seamlessly integrates
people, processes, data, and devices, customers can act with
greater speed and scale. Purpose-built, domain specific AI models
on the Now Platform have higher accuracy and faster response
times.
New ServiceNow AI agents use advanced reasoning and are grounded
in cross-enterprise data through the Now Platform to ensure 24/7
productivity at scale. ServiceNow also continues to innovate
existing offerings like Now Assist to deliver tangible, immediate
value to customers fast.
Availability
- Workflow Data Fabric is available today in controlled
go-to-market.
Additional Information
- Learn how Workflow Data Fabric powers workflows, AI agents and
analytics with real-time access to data from any source, all
without leaving ServiceNow’s single, scalable platform.
- Learn how Zero Copy partnerships with Databricks and Snowflake
help customers act on data-powered insights, fast.
1 Gartner, Predicts 2024: Composable Modularity Shapes the New
Digital Foundation, By Yefim Natis, Gregor Petri, Jo Liversidge,
John Santoro, Nicholas Carter, Jim Hare, Tigran Egiazarov, Ray
Valdes, Adam Ronthal, Mark Beyer, 8 January 2024
GARTNER is a registered trademark and service mark of Gartner,
Inc. and/or its affiliates in the U.S. and internationally and is
used herein with permission. All rights reserved.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information, visit:
www.servicenow.com.
ServiceNow Forward Looking Statements
This press release contains “forward looking statements” about
the expectations, beliefs, plans, and intentions relating to
Workflow Data Fabric. Such statements include statements regarding
future product capabilities and offerings and expected benefits to
ServiceNow. Forward looking statements are subject to known and
unknown risks and uncertainties and are based on potentially
inaccurate assumptions that could cause actual results to differ
materially from those expected or implied by the forward looking
statements. If any such risks or uncertainties materialize or if
any of the assumptions prove incorrect, ServiceNow’s results could
differ materially from the results expressed or implied by the
forward looking statements made. ServiceNow undertakes no
obligation, and does not intend, to update the forward looking
statements. Factors that may cause actual results to differ
materially from those in any forward looking statements include:
(i) delays and unexpected difficulties and expenses in executing
the partnership or delivering the product capabilities and
offerings, (ii) changes in the regulatory landscape related to AI
and (iii) uncertainty as to whether sales will justify the
investments in the product capabilities and offerings. Further
information on factors that could affect ServiceNow’s financial and
other results is included in the filings ServiceNow makes with the
Securities and Exchange Commission from time to time.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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version on businesswire.com: https://www.businesswire.com/news/home/20241023742891/en/
Media Contact: Theresa Ianni 216-544-6817
press@servicenow.com
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