ServiceNow Platform will launch on Google Cloud
Marketplace and certain offerings will be available on Google
Distributed Cloud to address demand from private- and public-sector
organizations
ServiceNow to integrate Workflow Data Fabric
and cross-enterprise workflows with Google Cloud’s AI
infrastructure, development platforms, and productivity tools
ServiceNow (NYSE: NOW) and Google Cloud today announced a major
expansion of their partnership to maximize the value of generative
AI across every layer of the enterprise technology stack.
ServiceNow will bring its Now Platform and full suite of workflows
to customers on Google Cloud Marketplace and also make its Customer
Relationship Management (CRM), IT Service Management (ITSM), and
Security Incident Response (SIR) solutions available on Google
Distributed Cloud (GDC).
The companies share a vision for transforming enterprise work
with gen AI. Making the ServiceNow platform and workflows across
IT, CRM, and HR available on Google Cloud will allow ServiceNow to
bring AI-enhanced experiences to millions of new and existing
users. New end-to-end integrations will enable ServiceNow customers
to use BigQuery to connect their enterprise data to AI; extend
these AI-powered insights to Google Workspace, where users can do
things like easily access ServiceNow data directly within Google
Sheets and Chat; build gen AI applications on top of their data
foundation with Vertex AI; and more.
“ServiceNow and Google Cloud are fundamentally rethinking the
way the enterprise runs,” said Bill McDermott, Chairman and CEO,
ServiceNow. “Agentic AI is a revolution! Bringing together the
incredible strengths of two of the world's leading innovators will
redefine enterprise technology. We're putting AI to work to
eliminate boundaries in any industry, anywhere in the world.”
“Businesses are seeking new ways to innovate with generative AI,
optimize important workflows, and improve everyday experiences for
customers,” said Thomas Kurian, CEO, Google Cloud. “Through our
expanded strategic partnership with ServiceNow, customers will now
have the data foundation, development platforms, and leading
foundation models to easily build gen AI applications that leverage
the context and knowledge in ServiceNow–all on top of Google
Cloud’s AI-optimized infrastructure.”
“Given Deutsche Bank’s long-term partnerships with ServiceNow
and Google Cloud, this new synergy creates an ideal environment for
mutual innovation and increased efficiency,” said Tony Kerrison,
Head of Group Technology Infrastructure and Head of Technology,
Data and Innovation for the Americas, Deutsche Bank. “Running
ServiceNow's enterprise operations platform on Google Cloud is an
exciting development that has the potential to accelerate and
optimize our cloud and AI transformation journey.”
Bringing the Now Platform to Google Cloud and Google
Distributed Cloud
Bringing the Now Platform and ServiceNow’s full suite of
workflows, including CRM, ITSM, and SIR solutions, to Google Cloud
Marketplace will make it easier for businesses to combine their
ServiceNow data with Google Cloud's AI, data analytics, and
productivity technology. The Now Platform is a single, unified
enterprise-grade platform purpose-built for AI-driven
transformation. Because it is built using a single data model and
single architecture, the ServiceNow platform can help unite AI
agents, data, and workflows to drive exponential productivity
across every corner of a business.
ServiceNow will also make its CRM, ITSM, and SIR solutions
available on GDC air-gapped, addressing the needs of customers in
highly regulated industries.
New data integration to enhance decision-making with
AI
To help businesses better unify critical data, ServiceNow will
integrate its Workflow Data Fabric—an advanced data integration and
governance layer—with BigQuery. This will provide ServiceNow users
with real-time, secure access to BigQuery data and enable them to
enhance common CRM, ITSM, and SIR solutions, while also adding to
AI Agent capabilities.
Customers can turn insights into proactive, operational actions
by leveraging BigQuery’s analytics to drive real-time automation on
the Now Platform in areas like customer service and supply chain
optimization. By incorporating predictive maintenance capabilities
with machine learning models from BigQuery, users will be able to
forecast critical issues like potential equipment
failures—addressing them instantly through maintenance alerts and
other automated workflows.
The companies will also enable a zero-copy integration to enrich
workflows in ServiceNow with data from BigQuery. ServiceNow
customers will be able to activate and enrich workflows with data
from BigQuery, while BigQuery customers can access data from
ServiceNow to unlock high-performance data analysis. Businesses
will have access to comprehensive, context-rich data to drive
informed decision-making, supporting use cases such as fraud
detection and mitigation, or network outage resolution.
Innovations that improve everyday work
ServiceNow and Google Cloud will align product and go-to-market
resources to help customers integrate technology that optimizes
critical business functions, including those powered by gen AI. Key
focus areas include:
- Boosting customer experiences with CRM and Contact Center as
a Service: A new integration between ServiceNow CRM and
Customer Engagement Suite with Google AI will allow customers to
automate and personalize interactions across customer service
channels, including self-service voice and chat conversations. For
example, the combination of ServiceNow CRM and Agent Assist
capabilities will allow businesses to create intuitive experiences
with accurate, multi-turn conversations to execute customer service
requests.
- Enhancing ServiceNow workflows with Workspace:
ServiceNow will make its data easier to access from directly within
Workspace. New integrations will allow for one-click export of
ServiceNow data in Sheets to reduce friction and context switching.
New integrations with Chat will also empower employees to ask
questions and get help through Now Assist without leaving the
productivity tools they’re working in, allowing IT and HR teams to
more efficiently collaborate and manage service requests and
incidents.
Availability
ServiceNow plans to launch on Google Cloud Marketplace
throughout Q2 and Q3 in various regions. New integrations across
BigQuery, Customer Engagement Suite with Google AI, and Workspace
are expected to be available later this year. ServiceNow CRM, ITSM,
and SIR modules to Infrastructure Operators (IO) in Google-Operated
and Partner-Operated models of Google Distributed Cloud are
expected to be available later this year.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information, visit:
www.servicenow.com.
About Google Cloud
Google Cloud is the new way to the cloud, providing AI,
infrastructure, developer, data, security, and collaboration tools
built for today and tomorrow. Google Cloud offers a powerful, fully
integrated, and optimized AI stack with its own planet-scale
infrastructure, custom-built chips, generative AI models and
development platform, as well as AI-powered applications, to help
organizations transform. Customers in more than 200 countries and
territories turn to Google Cloud as their trusted technology
partner.
ServiceNow Forward-looking Statements
This press release contains “forward-looking statements.” Such
statements include statements regarding future product capabilities
and offerings and expected benefits to ServiceNow. Forward-looking
statements are subject to known and unknown risks and uncertainties
and are based on potentially inaccurate assumptions that could
cause actual results to differ materially from those expected or
implied by the forward-looking statements. If any such risks or
uncertainties materialize or if any of the assumptions prove
incorrect, ServiceNow’s results could differ materially from the
results expressed or implied by the forward-looking statements
made. ServiceNow undertakes no obligation, and does not intend, to
update the forward-looking statements. Factors that may cause
actual results to differ materially from those in any
forward-looking statements include: (i) delays and unexpected
difficulties and expenses in executing the partnership or
delivering the product capabilities and offerings, (ii) changes in
the regulatory landscape related to AI and (iii) uncertainty as to
whether sales will justify the investments in the product
capabilities and offerings. Further information on factors that
could affect ServiceNow’s financial and other results is included
in the filings ServiceNow makes with the Securities and Exchange
Commission from time to time.
© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20250129099808/en/
Media Contacts:
ServiceNow
Katlyn Hirokawa 408-489-7381 press@servicenow.com
Google Cloud
Ryan Styrk styrk@google.com
Grafico Azioni ServiceNow (NYSE:NOW)
Storico
Da Gen 2025 a Feb 2025
Grafico Azioni ServiceNow (NYSE:NOW)
Storico
Da Feb 2024 a Feb 2025
