NEW YORK, March 16 /PRNewswire/ -- Plum Voice, the leading
single-source provider of Interactive Voice Response (IVR)
solutions, today announced it has partnered with Tyler
Technologies, Inc. (NYSE: TYL), a leading provider of end-to-end
information management solutions and services for local
governments. Plum Voice will supply its VoiceXML IVR platform to
enable Tyler to deploy an automated voice application as part of
its Eden Enterprise Resource Planning (ERP) solution designed for
the public sector.
Plum Voice's IVR technology will enhance the account management
functionality of Tyler's citizen-facing application designed for
local governments and municipalities by adding a system to automate
a business process over the phone.
"Plum Voice's dynamic VoiceXML IVR platform and hosted services
will support Tyler's underlying telephony application for its
customers and establish a way to automate a repetitive, but
critical business practice," said Andrew
Kuan, chief executive officer, Plum Voice. "This partnership
is a natural extension of our business because as IVR system
specialists, we are able to supply a cost-effective,
high-performance and versatile solution to Tyler Technologies to
help them better serve their customers."
Leveraging Plum's IVR solution, Tyler's customers will be able
to automate routine, day-to-day phone-based operations, allowing
personnel to concentrate on more time-sensitive issues. For
example, IVR can handle several common account inquires such as
current balance, overdue bills, payment history, and the technology
can also process bill pay transactions.
"Tyler's partnership with Plum helps deliver an added layer of
support to our public sector clients. With IVR technology, they can
extend capabilities of their customer service channel and offer
more efficient service to their citizens," said Brad Green, chief operating officer, Tyler's
Eden ERP solution. "Plum Voice's professional services combined
with their easy-to-use, all-in-one solution allowed us to
effortlessly configure the Tyler application and implement an IVR
extension."
With its VoiceXML platform, Plum Voice offers businesses, across
several industries, with a cost-effective and reliable way to
deploy IVR solutions. Its versatile hosted IVR infrastructure
scales seamlessly to grow with and complement a company's business
needs. By delivering telephony automation solutions, Plum Voice
enables companies to exceed their goals and streamline their
processes.
About Plum Voice
With offices in New York,
Boston, and Denver, Plum Voice is the leading
single-source provider of automated telephony solutions. For
businesses of all sizes that demand high-performance, versatile,
scalable IVR (Interactive Voice Response) systems, we offer a
unique combination of proprietary technology and complete
professional services. For more information on pricing and a
complete list of product features, please visit
www.plumvoice.com.
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Media Contact
Jason Newberg
The Castle Group
617-337-9534
jnewberg@thecastlegrp.com
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SOURCE Plum Voice