LiveX AI delivers personalized experiences for customers in
real time using Google Kubernetes Engine and NVIDIA NIM
SUNNYVALE, Calif., May 29, 2024
/PRNewswire/ -- LiveX AI, a pioneer in generative AI technology for
customer experience, today announced a transformative partnership
with Zepp Health Corporation ("Zepp Health") (NYSE: ZEPP), a global
leader in smart wearables and health technology. This partnership
aims to redefine the customer experience for visitors to Zepp
Health's Amazfit website. By integrating LiveX AI's advanced AI
Agent technology into the Amazfit digital platform, this
collaboration is set to enhance online customer interaction and
engagement significantly.
Zepp Health and LiveX AI partnership marks a leap forward in
enhancing the customer journey, from product education and sales
through post-purchase support. LiveX AI brings the Multimodal
Generative AI Agent approach to the customer experience by
providing relevant and immediate customer responses via chat,
video, image, and voice. This seamless integration ensures each
customer receives personalized, efficient assistance at every
touchpoint, revolutionizing the standard for customer experience
while significantly reducing operational costs.
Building on this foundation, LiveX AI has utilized cutting-edge
technology further to boost the efficiency and responsiveness of
its AI Agents. By leveraging the power of NVIDIA NIM inference
microservices on Google Kubernetes Engine with NVIDIA GPUs, LiveX
AI has achieved a 6.1x increase in average token speed. This
enhancement allows LiveX AI to deliver personalized experiences for
customers in real time, including seamless customer support,
instant product recommendations, and reduced returns, ensuring an
even more dynamic and engaging customer interaction process.
"We're thrilled to announce our partnership with LiveX AI,
integrating their AI smart agent into our website. At Zepp Health,
we believe in delivering a personal touch in every customer
interaction. LiveX AI brings that ethos to life by providing a
seamless and engaging shopping experience for our customers
shopping for Amazfit. By embedding LiveX AI, we're ensuring that
every visitor to our website receives personalized assistance
tailored to their needs and preferences. From product inquiries to
troubleshooting, our AI Agent offers effective and empathetic
responses in our brand's tone and voice, enhancing the overall
shopping journey. This partnership marks a significant step in our
commitment to providing superior customer service and elevating the
online shopping experience for all." - Wayne Huang, CEO of Zepp Health.
"Yujia Li, CEO and co-founder of
LiveX AI highlighted the partnership's impact: 'Our collaboration
with Amazfit exemplifies generative AI's transformative potential
in customer experiences. The LiveX AI Agent is designed to handle
and resolve user requests ranging from pre-sales inquiries and
sales transactions to support issues and upselling opportunities.
Our platform's advanced capabilities to interact with users in
multiple ways redefine customer sales and support standards,
offering a personalized and immersive experience that strengthens
brand loyalty."
About Zepp Health Corporation
Zepp Health (NYSE:ZEPP) empowers users to live their healthiest
lives by optimizing their health, fitness, and wellness journeys
through its leading consumer brands, Amazfit, Zepp Clarity, and Zepp Aura. Since its inception
in 2013, Zepp Health has shipped over 200 million units, inspiring
active lifestyles worldwide with its award-winning designs and
innovations. For more information, visit www.zepp.com.
About LiveX AI Inc
LiveX AI stands at the cutting edge of AI technology,
empowering businesses with a trusted AI Agent for unmatched
customer engagement across any platform. The LiveX AI team
comprises a remarkable mix of experienced entrepreneurs and
distinguished leaders, including IEEE Fellow acknowledged for
leadership in Large Scale AI, Young Global Leader of the World
Economic Forum, and ex-CXOs from Fortune 100 companies and emerging
startups. Our talented team members hail from renowned institutions
such as Google, Stanford, Meta, and
more, possessing years of experience in AI, Data, Marketing,
Retail, Privacy, and Security. We take pride in leveraging AI to
facilitate human-like interactions that create lasting connections.
LiveX AI aims to transform the customer experience, reduce costs,
and foster business growth through continuous learning and
insightful data analysis.
For further information, please contact:
Teri Llach
Teri@liveX.ai
650-575 6913
Mary Placido
SKC Communications
mary@skc-pr.com
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SOURCE LiveX AI