Quadient Announces Partnership with UiPath to Further Enhance and Automate Omnichannel Customer Communications
18 Agosto 2021 - 8:30AM
Quadient Announces Partnership with UiPath to Further Enhance and
Automate Omnichannel Customer Communications
Paris, August 18, 2021
Quadient (Euronext Paris: QDT), a leader in
helping businesses create meaningful customer connections through
digital and physical channels, announced today it has partnered
with leading enterprise automation software company UiPath.
Quadient’s partnership and integration with UiPath helps
enterprises digitally transform customer experiences while
maintaining regulatory compliance on customer communications,
boosting productivity, reducing cost and improving employee
satisfaction.
The partnership brings together Quadient’s
market-leading Inspire software suite, which enables enterprises to
create and deliver personalized customer communications across all
digital and traditional channels, and the benefits of using the
UiPath Platform for end-to-end automation. The UiPath Platform
combines its leading Robotic Process Automation (RPA) solution with
capabilities for rapidly scaling digital business operations.
Bidirectional integration of the two solutions enables enterprises
to automatically generate and deliver complex customer documents,
such as insurance policies, mortgage contracts, proposals,
confirmations, and other critical customer touchpoints.
Additionally, Quadient Inspire generates data from customer
communications that UiPath returns to other critical core
systems.
“Over the last year, the focus on digital
communications has sharpened as organizations redesign their
communication processes to move their customers closer to
interactive digital channels and higher levels of engagement,” said
Marci Maddox, research director, Digital Experience Strategies,
IDC. “Combining the automation of RPA technology with the
orchestration of Customer Communications Management (CCM)
technology allows enterprises to reduce data processing costs while
optimizing critical customer experience touchpoints, creating a
win-win for digital transformation and customer satisfaction.”
Enterprises with large communication volumes in
financial services, utilities, telecom and healthcare rely on
Quadient Inspire and UiPath to automate and enhance customer
communications.
“UiPath and Quadient share the same passion for
driving digital transformation to support enterprises in enhancing
customer experience and engagement, and automation is at the heart
of this effort,” said David Pearson, technology alliances director
at UiPath. “We trust that thanks to this partnership, our joint
customers will benefit from the ability to both streamline their
workflows and maintain regulatory compliance with automation.”
“Quadient and UiPath, both leaders in their
markets, are joining forces to support companies in streamlining
workflows and accelerating digitalization,” said Chris Hartigan,
chief solution officer, Intelligent Communication Automation,
Quadient. “Our strategy includes developing partnerships with
best-in-class technology solution providers to shape and deliver
innovative customer experience solutions for our clients. CCM and
customer experience management coupled with RPA makes organizations
more nimble, effective and profitable.”
Visit UiPath Marketplace for more information on
Quadient Inspire and UiPath.
About Quadient®
Quadient is the driving force behind the world’s
most meaningful customer experiences. By focusing on three key
solution areas, Intelligent Communication Automation, Parcel Locker
Solutions and Mail-Related Solutions, Quadient helps simplify the
connection between people and what matters. Quadient supports
hundreds of thousands of customers worldwide in their quest to
create relevant, personalized connections and achieve customer
experience excellence. Quadient is listed in compartment B of
Euronext Paris (QDT) and is part of the CAC® Mid & Small and
EnterNext® Tech 40 indices.
For more information about Quadient, visit
www.quadient.com.
Contacts
Joe
Scolaro, Quadient
|
|
Sandy
Armstrong, Sterling Kilgore |
Global Press
Relations Manager |
|
Director of Media
& Communications |
+1-866-883-4260
Ext. 1590 |
|
+1-630-964-8500 |
j.scolaro@quadient.com |
|
sarmstrong@sterlingkilgore.com |
- Quadient PR_UiPath_EN_Final
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