Quadient and Infosys Announce Global Partnership to Enhance Delivery of Customer Experience Management Solutions
23 Luglio 2020 - 5:45PM
Quadient and Infosys Announce Global Partnership to Enhance
Delivery of Customer Experience Management Solutions
Quadient and Infosys Announce Global Partnership to
Enhance Delivery of Customer Experience Management
Solutions
Paris, July 23, 2020
Quadient (Euronext Paris: QDT), a leader in
helping businesses create meaningful customer connections through
digital and physical channels, announced today that Infosys (NSE:
INFY), a global provider of next-generation digital services and
consulting, has become a Platinum Business Partner in Quadient’s
Partner Advantage Program.
Infosys will leverage and supply Quadient
solutions to provide businesses with the leading omni-channel
Customer Communication Management (CCM) platform and the capability
to meet complex communication needs, while being aligned to their
customer experience strategy. Additionally, Infosys and
Quadient will jointly develop innovative solutions in the customer
experience management (CXM) space, making demonstrations available
at Infosys technology and innovation hubs.
Infosys has an established CCM Center of
Excellence with multiple Quadient success stories, as well as
partnerships with leading providers of enterprise software that
integrate with Quadient. The partnership between Quadient and
Infosys has grown from a successful ongoing relationship in
Australia, where both organizations worked together to provide CXM
solutions to a large insurance company.
Shaji Mathew, executive vice president, Infosys,
said, “We are excited to partner with Quadient as their managed
services provider and a key partner in their customer experience
transformation journey. We will leverage our expertise to develop
solutions to transform customer experience to offer personalized
and effective communication that will enable enterprises to
differentiate themselves from competition. We aspire to bring
scale, experience, cost effectiveness and delivery model advantages
in this partnership and look forward to redefine customer
experiences for our clients across geographies.”
As part of Quadient’s strategy, the organization
refocused on its four major solution areas, including CXM as well
as Business Process Automation, Mail-Related Solutions and Parcel
Locker Solutions. Strategic partnerships support Quadient’s
ambition to offer better access to advanced and powerful CXM
solutions in highly-regulated industries, such as financial
services, insurance, healthcare, utilities, telecommunications and
the public sector.
“Through this global partnership with Infosys, I
am delighted that we are moving another step toward helping
organizations deliver great customer experience through
exceptional, meaningful and personalized omni-channel
communications,” said Chris Hartigan, chief solution officer,
Customer Experience Management, Quadient. “It shows that there is
an ever increasing need for organizations around the world to
transform how they connect with their customers, at every
touchpoint. The scalability and experience of Infosys, together
with the cutting-edge technology of Quadient, will bring immense
value for organizations looking to deliver a superior customer
experience and build competitive advantage.”
About Quadient®
Quadient is the driving force behind the world’s
most meaningful customer experiences. By focusing on four key
solution areas including Customer Experience Management, Business
Process Automation, Mail-Related Solutions, and Parcel Locker
Solutions, Quadient helps simplify the connection between people
and what matters. Quadient supports hundreds of thousands of
customers worldwide in their quest to create relevant, personalized
connections and achieve customer experience excellence. Quadient is
listed in compartment B of Euronext Paris (QDT) and is part of the
CAC® Mid & Small and and EnterNext® Tech 40 indices.
For more information about Quadient, visit
quadient.com.
Contacts
Joe Scolaro, Quadient |
|
Sandy Armstrong, Sterling Kilgore |
Global Press Relations Manager |
|
Account Executive |
+1-866-883-4260 Ext. 1590 |
|
+1-630-964-8500 |
j.scolaro@quadient.com |
|
sarmstrong@sterlingkilgore.com |
- Quadient-Infosys Partnership Press Release_EN_final
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