Thales Supports Mobile Operators With Advanced Voice Biometric Authentication
07 Luglio 2021 - 9:00AM
Business Wire
- New solution integrates effortlessly with existing call centre
enrolment processes
- It is completely transparent for users and enables staff to
focus on enhancing service
- Thales voice matching supports both fraud detection and
seamless authentication of legitimate customers
Thales announces a new voice biometric solution which is part
of Thales Trusted Digital Identity Service Platform for onboarding and authentication. It meets the
growing demand from mobile operator call centres to fight identity
fraud whilst providing a seamless customer experience. Delivered in
partnership with ID R&D, one of the recognised industry leaders
in voice biometrics, this new capability further strengthens the
Thales Trusted Digital Identity Platform, which already
incorporates sophisticated identity document verification and
advanced biometrics such as facial and fingerprint
recognition.
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Call centre operators are asked to verify the identity of
callers in order to detect identity fraud attempts. As well as
proving ineffective, current processes using Knowledge Based
Authentication (KBA) create frustrating delays for legitimate
subscribers, compromising the customer experience.
In contrast, Thales’ automated voice matching solution is
completely transparent and unobtrusive for callers and requires no
input or training on the part of call centre staff. It allows to
detect fraudsters trying to impersonate customers. Thales partners
with ID R&D for this voice matching solution. Callers’ voices
are compared rapidly with stored voiceprints of known fraudsters
and individuals associated with suspicious call patterns. With
strong performance in the 2019 NIST* Speaker Recognition Evaluation
leading benchmark challenges, ID R&D’s technology is recognised
as offering unprecedented accuracy, speed and reliability.
Thales voice matching also supports seamless authentication of
legitimate customers. With user consent, this further opens the
door to securely access personalised service offers. After a recent
implementation by a leading mobile operator, Thales voice
biometrics proved so effective in identifying fraudulent callers
that it is now being extended to new use cases with existing user
authentication, to replace login and passwords, all this whilst
complying with the local regulations related to privacy
“ID R&D provides a new generation of voice biometrics that
enables superior security and better user experiences. Partnering
with Thales to detect and avoid fraud without imposing friction on
customers and without giving any clues to fraudsters is exciting,”
said Alexey Khitrov, CEO at ID R&D. “With this solution,
we offer mobile operators a strong case for deploying voice
biometrics to stop fraud during new subscriber enrolment and
subsequently strengthen ongoing authentication.”
“Fraudsters are now targeting more and more remote channels like
call centers to impersonate legitimate customers,” said Guillaume
Lafaix, VP Mobile Connectivity Solutions at Thales. “But the unique
characteristics of the voice therefore represent a powerful asset
to fight those types of fraud. Captured effortlessly at enrolment,
voice biometrics also establish a pathway for enhancing the
long-term customer experience.”
* National Institute of Standards and Technology
About Thales
Thales (Euronext Paris: HO) is a global leader in advanced
technologies, investing in digital and “deep tech” innovations –
connectivity, big data, artificial intelligence, cybersecurity and
quantum computing – to build a confident future crucial for the
development of our societies. The Group provides its customers –
businesses, organisations and governments – in the defense,
aeronautics, space, transport, and digital identity and security
domains with solutions, services and products that help them fulfil
their critical role, consideration for the individual being the
driving force behind all decisions.
Thales has 81,000 employees in 68 countries. In 2020 the Group
generated sales of €17 billion.
PLEASE VISIT Thales Group Security
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PRESS
Thales, Media Relations Digital Identity and
security Vanessa Viala +33 (0)6 07 34 00 34
vanessa.viala@thalesgroup.com
Laura Bandiera +33 (0)7 64 48 51 64
laura.bandiera@thalesgroup.com
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