BURLINGTON, Mass., April 20, 2015 /PRNewswire/ -- ClickSoftware
Technologies Ltd. (NasdaqGS: CKSW) today announced Service Networks
for Contractors, a new mobile field service management solution
that synchronizes the scheduling, dispatch, and work completion
between businesses and their contractors. Enterprises can now
optimally manage their network of contractors to adhere to service
level agreements and have better visibility and control of the
service delivery process. Simultaneously contractors maintain their
autonomy in running their own businesses. Customers, of course,
benefit from harmonious service delivery with minimal
discontinuities or surprises.
Using the solution, contractors are better equipped to
efficiently plan and execute the delivery of service, enabling them
to book and complete more jobs overall. The streamlined operations
will enable contractors to collect payment faster, thanks to the
ability to provide proof of service in real-time, at the time of
job completion. The new solution ultimately shortens invoicing and
payment cycles to increase reimbursement rates and help drive
revenues.
Consumers reap immediate benefits, including access to timely
and accurate information, including contractor location, estimated
arrival time and job status. By creating a fully transparent
process, regardless of whether the service is performed by internal
employees or third party technicians, the friction is removed, and
the consumer experience improves.
"The field service industry continues to evolve to incorporate
more automated scheduling tools, and is quickly advancing to
real-time workflow mobile technologies that provide businesses with
new capabilities and information to effectively help manage
third-party contractors," said Aly Pinder
Jr., Senior Research Analyst Aberdeen Group. "These
technologies have the potential to enable both enterprise service
providers and contractors to more quickly and accurately perform
their jobs, while providing consistent customer experience."
"In today's service industry it is very common to see service
providers of all sizes operating in a wide variety of outsourcing
and contracting models. The Service Networks for Contractors is a
milestone in the path to a comprehensive Service network vision
where communities of contractors will interact in harmony with each
other to deliver outstanding service together with business
efficiencies," said Dr. Moshe
BenBassat, Founder and CEO of ClickSoftware. "This new
network leverages the 2014 acquisition of Xora, seamlessly
extending enterprise-grade solutions to workforces of all
sizes."
For more information on Service Networks for Contractors, please
visit
http://www.clicksoftware.com/contractor-management-services-software
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated
mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers
of the "Service chain optimization" concept, our solutions provide
organizations with end-to-end visibility and control of the entire
service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource
and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe,
Latin America and Asia Pacific. For more information, please
visit www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits from using Service Networks for
Contractors. Such "forward-looking statements" involve known and
unknown risks, uncertainties and other factors that may cause
actual results or performance to differ materially from those
projected, including those discussed in the "Risk Factors" section
and elsewhere in ClickSoftware's annual report on Form 20-F for the
year ended December 31, 2014 and in
subsequent filings with the Securities and Exchange Commission.
Except as otherwise required by law, ClickSoftware is under no
obligation to (and expressly disclaims any such obligation to)
update or alter its forward-looking statements whether as a result
of new information, future events or otherwise.
Media Contacts:
Kristin
Amico Dave
Bowker/ Erin Zwirn
ClickSoftware
MSLGROUP
781-272-5903 ext.
2364
781-684-0770
kristin.amico@clicksoftware.com
clicksoftware@mslgroup.com
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SOURCE ClickSoftware Technologies Ltd.