ISG Case Study Research Recognizes 50 Providers for Best-in-Class Work with Enterprise Clients

Number of program submissions highlighting AI triples year-over-year

Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, said today it has recognized 50 technology and business services providers for their best-in-class engagements with enterprise clients based on submissions received during 2024 for the ISG Case Study Research program.

The standout case studies for 2024 were chosen from among 375 provider submissions, the highest number ISG has ever received in an evaluation year. Forty percent of the case studies submitted for the 2024 program included AI components, more than three times the number submitted for the 2023 program.

“The case studies evaluated in 2024 highlight the importance of advanced technologies and strategic partnerships in driving business transformation," said Paul Reynolds, ISG partner and chief research officer. "Comprehensive, multi-faceted engagements that include AI have become a key factor in achieving the operational efficiency and continuous innovation enterprises are seeking.”

Many case studies evaluated for the 2024 ISG Case Study Research program also focused on integrating new technologies with existing systems and enabling timely access to skilled talent, Reynolds said.

Among the 50 providers recognized for 2024, five providers—Genpact, Hexaware, Infosys (Including Infosys BPM), LTIMindtree and Tech Mahindra—had five or more standout case studies. Seven providers—Accenture, Birlasoft Limited, Mastek Ltd, Persistent Systems, Unisys, Wipro Technologies and WNS (Holdings) Limited—had three or four case studies named as standouts.

The ISG Case Study Research program is the only one of its kind that examines how enterprises partner with providers to uncover deep insights into factors common across the most successful digital programs.

Case study submissions are accepted on an ongoing basis and are independently validated by the enterprise client. Standouts are identified and selected by an independent ISG research review committee based on the objectives, solutions and outcomes achieved in the partnerships.

ISG Case Study Research informs the firm’s advisory work with enterprise clients, to both identify providers qualified to provide in-scope services, and to recommend those that should be considered as sourcing partners. The case studies also form the basis for the ISG Paragon Awards, which recognize the ongoing transformation of sourcing industry partnerships through new approaches and technologies.

For more information about the ISG Case Study Research program, visit the program website or contact ISG.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250212196532/en/

Press Contacts:

Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com

Julianna Sheridan, Matter Communications for ISG +1 978 518 4520 isg@matternow.com

Grafico Azioni Information Services (NASDAQ:III)
Storico
Da Gen 2025 a Feb 2025