As networks grow more complex and
cybersecurity needs more sophisticated, enterprise are turning to
dedicated MNS providers, ISG Provider Lens™ report says
Enterprises across Europe are increasingly turning to managed
network services providers to advance their digital transformation
agendas, according to a new research report published today by
Information Services Group (ISG) (Nasdaq: III), a global
AI-centered technology research and advisory firm.
The 2024 ISG Provider Lens™ Enterprise Managed Network Services
report for Europe finds firms are seeking managed network services
(MNS) providers to help them address the growing complexity of
modern ICT infrastructures and the growing threat of cyberattacks,
often because they lack the internal skills to manage their
networks.
Ongoing advancements in digital infrastructure have spurred
greater demand for MNS and network-as-a-service (NaaS) offerings,
accelerated by newer technologies such as AI and GenAI, which
demand specialized expertise. Distributed applications and hybrid
operating environments—where workloads and data reside in
on-premises, cloud and edge network facilities
simultaneously—create additional complexity.
“Enterprises are relying more on multicloud configurations, and
migrating owned assets to network-as-a-service, to enable business
transformation,” said Jon Harrod, partner, ISG Network Advisory.
“Once they do, they find they can reduce their IT capital
expenditures, rationalize staff and training, and mitigate the
risks that typically come from continual software updates.”
MNS encompasses a variety of services, such as enterprise
planning and advice, provisioning fixed and mobile infrastructures
to streamline network operations, managing and monitoring remote
installations, fault diagnosis and configuration management, and
disaster recovery. Enterprises are adopting a plethora of network
technologies provided by MNS, to gain a competitive edge.
Further advances in network function virtualization are
spreading enterprise workloads across mobile, branch and edge
devices in the network. This adds complexity and stress to an
enterprise’s internal ICT workforce. The need to tackle such
complexity is a major contributing factor to the continued growth
of MNS, although on-premises and hybrid computing environments
continue to be the largest segment of networks managed by MNS
providers.
MNS cybersecurity services cover everything from network
provisioning, operations and management to network monitoring. They
provide robust security through firewalls, audits, data integrity
measures and sophisticated intrusion detection and prevention
systems, while offering ongoing software update management and
specialized support.
“Enterprise networks have to be very advanced and secure,” said
Jan Erik Aase, partner and global leader, ISG Provider Lens
Research. “The bigger the enterprise, the more complex and
demanding its network becomes. Improper management of these
networks is in and of itself a cybersecurity threat. This is what
gives managed network service providers the edge.”
The report also explores other trends, such as the challenges
Europe’s CIOs and CISOs are facing in articulating the ROI
expectations for their ICT investments. These executives expect
managed service providers to offer technical solutions and serve as
strategic partners in quantifying the business impacts of their
investments, as well as consulting services to align investments
with the enterprise’s business objectives.
For more insights into how MNS providers are meeting the
challenges of growing network complexity and more complex
enterprise customer demands, see the ISG Provider Lens™ Focal
Points briefing here.
The 2024 ISG Provider Lens™ Enterprise Managed Network Services
report for Europe evaluates the capabilities of 33 providers across
three quadrants: Managed Network Services Evolution, Managed
Enterprise Connectivity Solutions (DIA, VoIP & VPN) and Network
as a Service (NaaS).
The report names Accenture, Colt, Deutsche Telekom, GTT and
Orange Business as Leaders in three quadrants each. Comcast
Business, HCLTech, NTT DATA, Verizon Business and Wipro are named
Leaders in two quadrants each. Kyndryl and RIEDEL Networks are
named Leaders in one quadrant each.
In addition, Capgemini, Computacenter and DXC Technology are
named as Rising Stars — companies with a “promising portfolio” and
“high future potential” by ISG’s definition — in one quadrant
each.
In the area of customer experience, Accenture is named the
global ISG CX Star Performer for 2024 among enterprise managed
network service providers. Accenture earned the highest customer
satisfaction scores in ISG's Voice of the Customer survey, part of
the ISG Star of Excellence™ program, the premier quality
recognition for the technology and business services industry.
Customized versions of the report are available from Deutsche
Telekom, GTT and Orange Business.
The 2024 ISG Provider Lens™ Enterprise Managed Network Services
report for Europe is available to subscribers or for one-time
purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research
and advisory firm. A trusted partner to more than 900 clients,
including 75 of the world’s top 100 enterprises, ISG is a long-time
leader in technology and business services that is now at the
forefront of leveraging AI to help organizations achieve
operational excellence and faster growth. The firm, founded in
2006, is known for its proprietary market data, in-depth knowledge
of provider ecosystems, and the expertise of its 1,600
professionals worldwide working together to help clients maximize
the value of their technology investments.
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version on businesswire.com: https://www.businesswire.com/news/home/20250221938139/en/
Press: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com
Philipp Jaensch, ISG +49 151 730 365 76
philipp.jaensch@isg-one.com
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