NEW
YORK, Aug. 21, 2024 /PRNewswire/ -- LivePerson
(Nasdaq: LPSN), the enterprise leader in digital customer
conversations, today announced it has been named a Sample Vendor in
both the Gartner® Hype Cycle™ for Digital Commerce,
20241 and the Gartner® Hype Cycle™ for Banking Customer
Experience, 20242.
Gartner Hype Cycles provide a graphic representation of the
maturity and adoption of technologies and applications, and how
they are potentially relevant to solving real business problems and
exploiting new opportunities.
Per the reports, "The Hype Cycle for Digital Commerce, 2024 aims
to help digital commerce leaders stay ahead of trends to support
their technology investment decisions," and "the Hype Cycle for
Banking Customer Experience, 2024 is meant to help financial
services leaders learn about the technologies and strategies
necessary to bring contextual data to bear in customer journeys
across all channels."
"From digital commerce on a massive scale to targeted use cases
for highly-regulated industries like banking, LivePerson serves as
a trusted partner for enterprises transforming their business
around AI-powered customer conversations," said Alex Kroman, Chief Product and Technology
Officer at LivePerson. "Our customers are among the world's
largest, most complex brands, and we believe this recognition
underscores our commitment to helping them drive better customer
experiences and business outcomes."
In addition to the new Hype Cycles, LivePerson has been
recognized in Gartner research and reports multiple times over the
past 12 months, including being named:
- A Sample Vendor in the Gartner Hype Cycle™ for Customer Service
and Support Technologies3 for three consecutive
years
- A Representative Vendor in the Gartner Market Guide for Digital
Customer Service and Support4 for two consecutive
years
- A Representative Vendor in the 2023 Gartner Market Guide for
Speech Analytics Platforms5
To learn more about LivePerson's solutions for enterprise
conversations, visit liveperson.com, and download the Gartner Hype
Cycles for Digital Commerce, 2024 and Banking Customer Experience,
2024 using your Gartner.com login.
1 Gartner, Hype Cycle for Digital Commerce, 2024,
By Sandy Shen, 8 July
2024.
2 Gartner, Hype Cycle for Banking
Customer Experience, 2024, By Jonathan
Jackson, Uri Lerner, Jeff
Casey, 10 July
2024.
3 Gartner, Hype Cycle for
Customer Service and Support Technologies, 2023, By Drew Kraus, 25 July
2023.
4 Gartner, Market Guide for
Digital Customer Service and Support, By David Norrie,
Steve Blood, Bern Elliot,
18 September
2023.
5 Gartner, Market Guide for
Speech Analytics Platforms, By Uma Challa, Brian Weber, Daniel
O'Sullivan, 22 March
2023.
GARTNER and HYPE CYCLE are registered trademarks of Gartner,
Inc. and/or its affiliates in the U.S. and internationally and are
used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service
depicted in its research publications and does not advise
technology users to select only those vendors with the highest
ratings or other designation. Gartner research publications consist
of the opinions of the Gartner Research & Advisory organization
and should not be construed as statements of fact. Gartner
disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or
fitness for a particular purpose.
About LivePerson
LivePerson (NASDAQ: LPSN) is the
enterprise leader in digital customer conversations. The world's
leading brands — including HSBC, Chipotle, and Virgin Media — use
our award-winning Conversational Cloud platform to connect with
millions of consumers. We power nearly a billion conversational
interactions every month, providing a uniquely rich data set and
AI-powered solutions to accelerate contact center transformation,
supercharge agent productivity, and deliver more personalized
customer experiences. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
Media Contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.