New FedRAMP authorized solution provides
government organizations a simpler way to deliver IT services
WATERLOO, ON, Sept. 11,
2024 /PRNewswire/ -- OpenText (NASDAQ: OTEX, TSX:
OTEX) today announced it has received authorization for the
OpenText IT Management Platform (ITMX) from the Federal Risk and
Authorization Management Program (FedRAMP®), advancing OpenText's
commitment to providing comprehensive and modern,
government-compliant and secure cloud solutions. With ITMX,
government agencies can reduce Tier 1 support costs with a
full-featured IT service management (ITSM) platform that is less
complex and costly to deploy and manage than competitors, while
accelerating application delivery through AI and automation.
Public sector organizations face a number of significant
challenges when delivering IT services including a reliance on
aging legacy systems, high service demands and expectations, as
well as resource and budget constraints. According to a survey by
Forrester Research, 78% of public sector organizations consider
ITSM solutions crucial for delivering on their digital
transformation goals. Implementing advanced ITSM solutions helps
streamline operations, reduce downtime, and enhance the overall
effectiveness of IT systems by providing structured frameworks for
managing incidents, problems, and changes. This all results in
improved service quality and response times, which are crucial for
meeting the high expectations of public service users.
Additionally, effective IT service management helps in optimizing
resource use and minimizing costs, making it a valuable investment
for maintaining transparency and accountability in government
operations.
OpenText ITMX includes Service Management Automation X (SMAX),
Asset Management X (AMX), Universal Discovery and CMDB (UCMDB), and
Project and Portfolio Management (PPM). United States federal agencies can feel
confident using the OpenText solution to deliver modern user
services, increase IT productivity and reduce risks and costs.
"The availability of FedRAMP authorized IT service
management cloud solutions from OpenText validates our commitment
to helping U.S. government agencies digitally transform how they
work to deliver an intelligent total citizen experience," said Muhi
Majzoub, EVP and Chief Product Officer at OpenText. "As an
important step in the government's modernization journey, the
solution extends the modern, cloud-optimized benefits of IT service
management to federal agencies while adhering to ever-tightening
and constantly changing security requirements."
OpenText partner Carahsoft is a top government IT solutions
provider, supporting public sector organizations across federal,
state and local government agencies and the education and
healthcare markets. Carahsoft is a distributor of ITMX and other
OpenText products and services.
"The biggest challenge for government agencies to achieve their
digital potential is security concerns," said Craig P. Abod, Carahsoft President. "With the
FedRAMP fully authorized stamp, U.S. federal agencies can take
advantage of the superior user experiences, advanced AI-based
capabilities and industry-best cloud discovery offered by OpenText
ITMX."
OpenText ITMX key capabilities include:
- Single intuitive self-service portal for IT Service Management,
AI-driven support, and a mobile app for empowering users and
reducing service desk costs.
- Codeless configurations, ITIL-certified processes, plus
technology-agnostic workflow and process automation to boost IT
productivity while reducing complexity.
- Powerful discovery of traditional IT assets and cloud services,
change-risk analysis and IT asset and software license management
to reduce risks and control costs.
- Investment and strategy alignment through a top-down and
bottom-up analytics approach to application portfolio and project
management.
In addition to ITMX, two other OpenText products, Fortify on
Demand and OpenText Cloud for Government, have achieved FedRAMP
authorization and are also available in the FedRAMP
Marketplace.
- Fortify on Demand delivers comprehensive static, dynamic and
open source application security testing across the modern software
development lifecycle. Fortify allows agencies to perform automated
software composition analysis to identify open-source components
and other third-party software in an application, generate Software
Bill of Materials and take control over the security of their
software supply chain.
- OpenText Cloud for Government combines content capture, storage
and document organization with archiving, records management and
imaging on a FedRAMP-compliant platform. The OpenText Cloud for
Government offering includes OpenText Content Management Platform
and OpenText Process Automation, two core business applications
within the OpenText Content Services information management
portfolio.
More Information
- Read this quick overview about all of OpenText products
currently authorized.
- To learn more about OpenText FedRAMP offerings, visit the
FedRAMP Marketplace.
- Find out about IT Service Management Automation at SMAX24.
About OpenText
OpenText, The Information Company™, enables organizations to
gain insight through market leading information management
solutions, powered by OpenText Cloud Editions. For more information
about OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com
Connect with us:
OpenText CEO Mark Barrenechea's
blog
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Certain statements in this press release may contain words
considered forward-looking statements or information under
applicable securities laws. These statements are based on
OpenText's current expectations, estimates, forecasts and
projections about the operating environment, economies, and markets
in which the company operates. These statements are subject to
important assumptions, risks and uncertainties that are difficult
to predict, and the actual outcome may be materially different.
OpenText's assumptions, although considered reasonable by the
company at the date of this press release, may prove to be
inaccurate and consequently its actual results could differ
materially from the expectations set out herein. For additional
information with respect to risks and other factors which could
occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports
on Form 10-Q and other securities filings with the SEC and other
securities regulators. Unless otherwise required by applicable
securities laws, OpenText disclaims any intention or obligation to
update or revise any forward-looking statements, whether as a
result of new information, future events, or otherwise.
Copyright © 2023 OpenText. All Rights Reserved. Trademarks owned by
OpenText. One or more patents may cover this product(s). For more
information, please visit https://www.opentext.com/patents.
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SOURCE Open Text Corporation