Alteva Announces Addition of Call Reporting to Its Cloud-Based Unified Communications Solution
20 Agosto 2012 - 3:00PM
Marketwired
Alteva, a leading cloud-based Unified Communications (UC) solution
provider and subsidiary of Warwick Valley Telephone Company
(NASDAQ: WWVY) (referred to as WVT Communications Group), today
announced the addition of Alteva Call Reporting, a hosted call
reporting and accounting platform, to its comprehensive line of
hosted UC services.
Alteva Call Reporting is sold as a retail and wholesale
offering, adding value for hosted IP voice customers and resellers
at companies of all sizes. The product interface serves as a
continuous archive for all telecommunications activity, tracking
all call details, noting incoming and outgoing, phone number and
extension as well as caller ID information. Alteva Call Reporting
also features an invaluable call flow measurement report computing
percentages of departmental call activity and totals of incoming
and outgoing calls for each day of the week. It is an especially
valuable tool for service industries such as Legal, Healthcare and
Education. With a wealth of detailed reports, every department
across an organization may benefit from this product.
This hosted reporting product has a streamlined installation
process and requires no new equipment purchase or capital expenses.
Alteva Call Reporting provides a range of call tracking
applications such as account code tracking and billing. In
addition, with Alteva Call Reporting, businesses, campaign managers
and customer service providers can measure activity to ensure
accurate staffing of resources.
"The launch of the Alteva Call Reporting is essential as Alteva
continues to deliver best-in-class products and services that meet
the demands of today's competitive small and medium-sized business
customers," said Mike Timar, Vice President, Product Management at
WVT Communications Group.
"In particular, the addition of call reporting features to our
platform enhances Alteva's Unified Communications offering,
providing customers with access to previously unavailable,
underutilized data and insights about critical business operations,
efficiency and excellence in customer service. This new tool
further optimizes our increasingly comprehensive suite of unified
communications and supports our mission of cost effectively
enhancing productivity for our customers."
For pricing information, contact an Alteva representative at
877-258-3821 or visit
http://www.altevatel.com/solutions/alteva-call-reporting.
About Alteva: Alteva, a WVT Communications
Group company and cloud-based Unified Communications (UC) solution
provider headquartered in Philadelphia, offers the most reliable
network, the most responsive and proactive customer service and the
best value to its customers. It delivers cloud-based UC solutions
including Voice over IP phone systems and service (VoIP PBX),
hosted Microsoft Communication Services, fixed mobile convergence,
and advanced voice applications for the desktop. Alteva's service
requires minimal installation and configuration while eliminating
monthly phone and on-premise system maintenance charges, reducing
overall communication costs and enabling organizations to improve
productivity. By combining Alteva's voice service with Microsoft
Communication Services products, including Microsoft Exchange,
Office Communication Server (OCS), and SharePoint, Alteva's
customers receive a true, high-quality, voice-enabled UC solution
that easily integrates with existing business applications. Based
in Philadelphia, Alteva is North America's largest provider of
enterprise hosted VoIP, and provides hosted UC solutions to
businesses in all 50 states and four continents. For more
information about Alteva, visit http://www.altevatel.com, the
Alteva YouTube channel at http://www.youtube.com/AltevaLLC, follow
us on Twitter @AltevaInc or call 1-877-258-3821.
All trademarks are the properties of their respective
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PR Contacts: Melissa Lande mlande@landepr.com (212)
706-9003 Valerie Ramirez vramirez@landepr.com (315) 401-0811
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