Sprinklr and infinit.cx Partner to Deliver AI-Powered Contact Center and Customer Experience Solutions
16 Novembre 2023 - 9:00AM
Business Wire
New partnership will help brands in the DACH
(Germany, Austria, and Switzerland) transform their businesses with
Sprinklr Service -- the first CCaaS solution offering enterprises
support across 30+ digital and traditional channels
Sprinklr (NYSE: CXM), the unified customer experience management
(Unified-CXM) platform for modern enterprises, today announced a
partnership with Contact Center as a Service (CCaaS) and customer
experience specialists infinit.cx to help enterprises optimize
Sprinklr Service and facilitate a seamless, transformational
migration to cloud-based customer service across 30+ digital
channels. Through this partnership, enterprises can future-proof
their customer service, marketing, engagement, and research
strategies with Sprinklr’s Unified-CXM platform.
“With over 40 years of consulting experience in CX and customer
service, infinit.cx understands the technology enterprises need to
reinvent their business and we only partner with companies that
provide the most innovative solutions on the market,” said
Stefan Grünzner, CEO of infinit.cx. “With this in mind, our
partnership with Sprinklr is a significant milestone in
transforming how we support enterprises for the future. Together,
Sprinklr and infinit.cx will bring the right strategy and
technology enterprises need to execute a complete digital customer
experience transformation focused on putting customers first. With
Sprinklr, we can help companies un-silo their customer-facing
functions and work together.”
The Sprinklr and infinit.cx partnership is already transforming
digital customer service for innovative companies like Deutsche
Telekom. Europe's largest telco provider will leverage Sprinklr and
infinit.cx support to move its European contact center operation
with 40,000 customer service agents across 11 countries onto
Sprinklr's AI-powered customer service platform – streamlining
operations, improving productivity, and enhancing customer
experiences.
“Today’s leading brands are accelerating digital transformation
with AI, leveraging insights from external data, and unifying their
customer-facing front office operations. While businesses now grasp
the value of AI, near-term productivity improvements will be a
minimum of 20-40% for knowledge workers,” said Sprinklr Founder
and CEO Ragy Thomas. “We are excited by customers’ demand for
AI, and together with infinit.cx, we will help the most innovative
customers harness AI to its full extent, act on actionable
insights, and eliminate silos to provide exceptional customer
experiences.”
This partnership will empower customers with the latest AI.
infinit.cx will provide a team of experts to help implement
Sprinklr Service and Sprinklr AI+, which incorporates generative AI
into customer service workflows to enhance agent productivity and
create a consistent user experience. For example, generative AI
features such as “agent assist” optimize agent responses for tone,
relevance, and accuracy.
In the future, infinit.cx and Sprinklr will collaborate beyond
Sprinklr Service and help brands across Europe manage every
customer-facing touchpoint with the three additional product suites
in Sprinklr’s Unified-CXM platform: Sprinklr Marketing, Sprinklr
Insights, and Sprinklr Social.
Additional Information:
- For more information on Sprinklr Service, click here.
- To learn more about the Sprinklr Unified Partners program,
click here.
About infinit.cx group infinit.cx is “The Customer
Experience Powerhouse” - THE specialist in the DACH region for
profitable customer retention and differentiation through
successful customer experiences. The company delivers advisory
services and technology implementation with passion for over 40
years and has a comprehensive network of other partners like
Genesys, Parloa and Cognigy & more. "It is not technology alone
that determines the success of a project. People work with people.
That is important to us." (Stefan Grünzner, CEO @ infinit.cx
group)
About Sprinklr Sprinklr is a leading enterprise
software company for all customer-facing functions. With advanced
AI, Sprinklr's unified customer experience management (Unified-CXM)
platform helps companies deliver human experiences to every
customer, every time, across any modern channel. Headquartered in
New York City with employees around the world, Sprinklr works with
more than 1,400 valuable enterprises — global brands like
Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Sprinklr’s value to the enterprise is simple: We un-silo teams to
make customers happier.
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version on businesswire.com: https://www.businesswire.com/news/home/20231116087060/en/
Press Austin DeArman PR@Sprinklr.com
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