Discover’s Phoenix Customer Care Center Recognized as “Best Place to Work” for Second Year
22 Gennaio 2015 - 5:01PM
Business Wire
Discover’s Phoenix Customer Care Center has once again been
selected by the Phoenix Business Journal as one of its “Best Places
to Work” for 2014. The center ranked third overall and was one of
six companies recognized in the Extra-Large Business category this
year.
The Phoenix Business Journal works with a national research firm
to survey, audit and rank nominated companies. Employees of each
company are asked to participate in a survey that measures team
effectiveness, leadership, compensation and benefits.
“Receiving this recognition validates our dedication to our
employees and their development,” said Jim Phelps, vice president
of operations in Phoenix for Discover. “We are proud to see that
our staff feels they have the tools needed to succeed and are
empowered to help our customers get the most for their money.”
“We are committed to creating a positive and encouraging
workplace for our employees which we believe is crucial to
delivering a differentiated and valuable experience for our
customers,” said Steve Bayans, vice president of operations in
Phoenix for Discover. “Our representatives are the reason why our
customer satisfaction and loyalty is so high.”
The positive environment at the center is also reflected in its
commitment to the community.
In Phoenix, employees have helped with local educational
programs and raised funds for charitable organizations. As of 2014,
the local office has:
- Helped build 15 homes with Habitat for
Humanity Central Arizona
- Sent 450 care packages to troops
overseas and also contributed 300 clothing and bath sets to support
Operation Shower
- Raised $6,642 to the Susan G. Komen
organization to support breast cancer awareness
- Collected 260 pounds of food for the
Salvation Army
- Participated in the Paseo Hills
Elementary School Junior Achievement program
The customer care center provides customer service, banking,
marketing services, and supportive functions for Discover and
Discover Network customers. The location is a state-of-the-art
center with 375,000 square feet of space that is home to an on-site
café, fitness center, lounges and sports facilities.
For more information about Discover, please visit:
https://www.discover.com/company/.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company issues the Discover card, America’s cash rewards
pioneer, and offers home loans, private student loans, personal
loans, home equity loans, checking and savings accounts,
certificates of deposit and money market accounts through its
direct banking business. It operates the Discover Network, with
millions of merchant and cash access locations; PULSE, one of the
nation’s leading ATM/debit networks; and Diners Club International,
a global payments network with acceptance in more than 185
countries and territories. For more information, visit
www.discover.com/company.
Discover Financial ServicesSusan J. Diaz de Leon,
224-405-5344susandiazdeleon@discover.com
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