Discover Awarded the Highest Honor in J.D. Power 2015 Credit Card Satisfaction StudySM
20 Agosto 2015 - 11:01AM
Business Wire
Discover records its highest ever customer
satisfaction score in study’s nine-year history
Discover (NYSE: DFS) today ranked highest for credit card
customer satisfaction among U.S. credit card companies, according
to the J.D. Power 2015 U.S. Credit Card Satisfaction StudySM.
Discover received its highest ever overall score in the nine years
that J.D. Power has recognized credit card companies’ customer
satisfaction, with 828 out of a possible 1,000 points.
The J.D. Power 2015 U.S. Credit Card Satisfaction StudySM
collected more than 20,000 credit card users’ opinions. Surveyed
cardmembers rated Discover highest in every major category
including, credit card terms, billing and payment, rewards,
benefits and services, problem resolution and channel
activities.
“The recognition by J.D. Power as a leader in customer
satisfaction with credit card companies in the U.S. would not be
possible without our tremendously loyal cardmembers,” said David
Nelms, chairman and CEO of Discover Financial Services. “Discover
has all of its call centers here in the United States, and our
employees pride themselves on creating the best possible experience
for our cardmembers.”
Customer satisfaction has been a priority since the Discover
Card was introduced in 1986. Innovations, as well as
always-evolving rewards programs, continue to drive the company’s
focus on cardmembers’ needs. Discover was the first cash rewards
card with no annual fee1 and also the first major credit card
issuer to offer cardmembers FICO® Credit Scores for free2 online
and on statements.
Cardmember benefits include:
- Discover it® Card with 5% Cashback
Bonus® in categories that change each quarter, up to the quarterly
maximum, when you sign up, plus 1% Cashback Bonus on all other
purchases
- Discover it® Miles card with no annual
fee, an up to $30 in-flight Wi-Fi credit and double Miles for the
first year for new cardmembers
- Freeze ItSM tool that allows
cardmembers who have misplaced their cards to freeze new purchases,
cash advances and balance transfers
- 24/7 U.S.-based Customer Care
Centers
For more information, visit www.discover.com.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company issues the Discover card, America's cash rewards
pioneer, and offers private student loans, personal loans, home
equity loans, checking and savings accounts, certificates of
deposit and money market accounts through its direct banking
business. It operates the Discover Network, with millions of
merchant and cash access locations; PULSE, one of the nation's
leading ATM/debit networks; and Diners Club International, a global
payments network with acceptance in more than 185 countries and
territories. For more information, visit
www.discover.com/company.
1 0% intro purchase APR and balance transfers for 12 months;
then variable 10.99%-22.99%. Cash advance APR variable 24.99%. Call
1-800-DISCOVER for details about credit costs and terms.
2 Your FICO® Credit Score is based on data from TransUnion and
may be different from other credit scores. Limitations apply to the
FICO® Credit Score for free benefit. See Discover.com/FICO to learn
more. FICO is a registered trademark of the Fair Isaac Corporation
in the United States and other countries.
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version on businesswire.com: http://www.businesswire.com/news/home/20150820005207/en/
Discover Media RelationsDerek
Cuculich224-405-0665DerekCuculich@Discover.com
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