Discover Enhances Customer Service with In-App Messaging
31 Maggio 2017 - 4:00PM
Business Wire
Discover announced today the launch of messaging, a customer
service option that allows customers to communicate with Discover’s
customer service agents without having to stop and restart numerous
interactions. The new feature, which will be rolled out in phases,
enables customers to message Discover’s customer service
representatives via the Discover mobile app.
Unlike traditional session-based chats, messaging allows
customers to message back and forth with an agent whenever it is
convenient for them, eliminating the need to stay logged in to the
app in order to reach a customer service representative. Agents
also will have access to customers’ messaging history, eliminating
the need for customers to start over and describe the same issue to
multiple agents.
Upon completion of the rollout this summer, messaging will
replace Discover’s current Live Chat feature, enabling seamless
communication between Discover customers and the company’s live,
U.S.-based customer service representatives.
“Delivering a world-class customer experience is at the core of
who we are at Discover. We continually evaluate our products and
services to make sure we are meeting customer needs and are
providing the most relevant features and benefits,” said Dennis
Michel, senior vice president of customer service and engagement.
“Communicating via messaging and other messaging apps has become
second nature, so it only makes sense that customers should be able
to enjoy the same convenience when communicating with our customer
service team.”
For more information about Discover, please visit
www.discover.com.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company issues the Discover card, America's cash rewards
pioneer, and offers private student loans, personal loans, home
equity loans, checking and savings accounts and certificates of
deposit through its direct banking business. It operates the
Discover Network, with millions of merchant and cash access
locations; PULSE, one of the nation's leading ATM/debit networks;
and Diners Club International, a global payments network with
acceptance in more than 185 countries and territories. For more
information, visit www.discover.com/company.
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version on businesswire.com: http://www.businesswire.com/news/home/20170531005362/en/
Discover Financial ServicesSusan J.
Villalobos224-405-5344susanvillalobos@discover.com@Discover_News
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