Discover’s Credit Card Mobile App and Website Both Rank Highest in Customer Satisfaction by J.D. Power
02 Giugno 2022 - 1:05PM
Business Wire
Discover’s credit card mobile app, as well as its website,
Discover.com, ranked highest in customer satisfaction among U.S.
credit card companies, according to the J.D. Power U.S. Credit Card
Mobile App Satisfaction StudySM and the U.S. Online Credit Card
Satisfaction StudySM. Discover’s mobile app scored 876 out of a
possible 1,000, outpacing the industry average by 14 points.
Discover.com scored 864 out of a possible 1,000.
“We’re continuing to meet our customers at the point of
innovation and provide them with the best-in-class mobile app and
web experiences to help them achieve brighter financial futures,”
said Shaida Lynch, Discover’s senior vice president of eBusiness.
“The recognition from J.D. Power in both the Credit Card Mobile App
and Website studies is an honor. We will continue to listen to our
cardmembers as we develop our award-winning online customer
experience platforms.”
The J.D. Power 2022 U.S. Credit Card Mobile App Satisfaction
Study collected feedback from 3,252 credit card app users,
measuring the level of satisfaction among cardmembers who had their
primary credit card issuer’s app installed on their smartphone and
had used the app in the previous 30 days. Discover cardmembers who
used the company’s app ranked it highly across all four of the
major categories comprising the study including: Visual Appeal,
Information/Content, Speed, and Navigation.
Discover’s mobile app and Discover.com provide cardmembers:
- Secure and reliable account management tools, including ability
to freeze account, make a payment or manage digital payment
methods
- On-demand access to suite of card benefits, including FICO
Credit Scorecard and the new Online Privacy Protection product
- Quick and easy access to account activity and rewards
balances
- Track and review activity throughout the year with Spend
Analyzer feature
The J.D. Power 2022 U.S. Online Credit Card Satisfaction Study
surveyed 3,295 U.S. residents who had an online account set up with
their primary credit card to access from a computer and had used
the primary credit card’s website in the previous 30 days. Discover
cardmembers who used Discover.com ranked it high in all four major
categories including: Visual Appeal, Information/Content, Speed,
and Navigation.
This is the third time (2017 and 2019) Discover’s mobile app
ranked highest in the U.S. Credit Card Mobile App Satisfaction
Study.
For more information about Discover, visit www.discover.com.
About Discover
Discover Financial Services (NYSE: DFS) is a digital banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company issues the Discover® card, America's cash rewards
pioneer, and offers private student loans, personal loans, home
loans, checking and savings accounts and certificates of deposit
through its banking business. It operates the Discover Global
Network® comprised of Discover Network, with millions of merchants
and cash access locations; PULSE®, one of the nation's leading
ATM/debit networks; and Diners Club International®, a global
payments network with acceptance around the world. For more
information, visit www.discover.com/company.
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version on businesswire.com: https://www.businesswire.com/news/home/20220602005254/en/
Isaac Reynoso Discover Media Relations 224-405-1747
isaacreynoso@discover.com @Discover_News
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