- More than 2.16 million customers restored in the Carolinas –
approximately 85,000 since 4 p.m.
yesterday.
- 334,000 customers are still without service in Upstate South
Carolina and mountains of North
Carolina.
- Some left without power may be unable to receive power due
to loss or destruction of their homes or businesses.
- Company is using drones and helicopters to inspect for
additional damage, locate equipment in hard-to-reach
communities.
Editor's note: Visit the Duke Energy News
Center for storm director videos, downloadable
B-roll and high-resolution images.
CHARLOTTE, N.C., Oct. 4, 2024
/PRNewswire/ -- More than 2.16 million customers have been restored
in the Carolinas as of 2:30 p.m.
About 167,000 in Upstate South Carolina are still without service
while about 167,000 in the mountains of North Carolina remain without power.
Since 4 p.m. ET Thursday,
approximately 85,000 customer outages have been restored in the
Carolinas. The company continues to make progress restoring
customers who can receive power and will provide individual times
of restoration to those customers without power as soon as they are
available. Some customers may be unable to receive power due to
loss or destruction of their homes or businesses.
The company is using helicopters to move power poles into the
hardest-hit areas so that needed equipment is in place to restore
power as soon as it is safe to do so. The company is also flying
drones and helicopters and dispersing damage assessment crews
across the system in search of any additional threats, like leaning
trees and washed-out equipment, which could further damage the
system or inhibit ongoing repairs and restorations.
"In the face of the extraordinary damage and destruction caused
by Hurricane Helene, our communities have shown exceptional
resiliency," said Jason Hollifield,
Duke Energy's storm director for the Carolinas. "Duke Energy will
be with the communities we serve every step of the way as they
recover."
South Carolina
In upstate South Carolina, the company is prioritizing
restoration of schools, medical facilities, water and sewer
facilities as well as customers who have special medical needs. The
company is still on track to restore nearly all customers in
upstate South Carolina by
Sunday.
North Carolina
In
Avery, Buncombe, Haywood, Henderson, Madison, northern McDowell, Mitchell and Rutherford counties in North Carolina, Duke Energy is focused on
rebuilding the backbone of its electrical infrastructure that was
damaged by high winds and significant flooding from Hurricane
Helene. This work includes installing new transformers, main power
lines and the infrastructure needed to provide power to customers
when they are ready for service.
Restoration of service may be extended in particular areas where
catastrophic damage has occurred to electrical infrastructure,
roads/bridges or both. We will continue to work alongside
government agencies to coordinate access and restoration efforts in
these areas.
Damage to Customer Property
- If your home or business is flooded or damaged, an electrician
will need to make necessary repairs and obtain verification from
your local building inspection authority before power can be
restored.
- If the meter box is pulled away from your house or mobile home
service pole and you have no power, the homeowner is responsible
for contacting an electrician to reattach the meter box and/or
provide a permanent fix.
We'll continue to communicate with customers via email, text and
outbound call as their site-specific details become available.
Customers can also visit dukeenergyupdates.com for the latest
updates on their outage.
Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150
company headquartered in Charlotte,
N.C., is one of America's largest energy holding companies.
The company's electric utilities serve 8.4 million customers in
North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky, and collectively own 54,800
megawatts of energy capacity. Its natural gas utilities serve 1.7
million customers in North
Carolina, South Carolina,
Tennessee, Ohio, and Kentucky.
Duke Energy is executing an ambitious clean energy transition,
keeping reliability, affordability, and accessibility at the
forefront as the company works toward net-zero methane emissions
from its natural gas business by 2030 and net-zero carbon emissions
from electricity generation by 2050. The company is investing in
major electric grid upgrades and cleaner generation, including
expanded energy storage, renewables, natural gas and nuclear.
More information is available at duke-energy.com and the Duke
Energy News Center. Follow Duke Energy
on X, LinkedIn, Instagram and Facebook, and visit illumination for
stories about the people and innovations powering our energy
transition.
24-Hour: 800.559.3853
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SOURCE Duke Energy