Utility leverages Green Button solutions from
Oracle and UtilityAPI to enable customers to opt in to data
sharing to support value-added programs
AUSTIN,
Texas, Jan. 27, 2025 /PRNewswire/ -- El Paso
Electric is using an integrated data access solution
from Oracle and UtilityAPI that meets the Green
Button Download My Data (DMD) and Connect My Data (CMD)
certification requirements. The offering enables residential
customers to opt in to automate the secure transfer of their
utility energy usage data to authorized third-party vendors. By
sharing their usage, customers can gain helpful information and
tools to help them save energy and lower their bill. The
solution also allows large commercial customers with multiple
utility accounts and meters to self-authorize access to all their
accounts in one file via an application programming interface
(API), reducing administrative tasks and increasing time to
value.
For many utilities, providing access to data and insights is
essential but resource-intensive. With more states mandating these
kind of initiatives, utilities are looking for proven, reliable
solutions to remain compliant. El Paso Electric (EPE) found that in
Oracle Energy and Water and UtilityAPI. With their combined
offering, EPE is meeting its secure data access requirements
quickly and cost-effectively, while empowering its customers with
valuable utility data and energy
insights.
Extending data access
EPE is a regional energy
provider engaged in generation, transmission, and distribution. It
serves approximately 460,000 customers in a 10,000-square-mile area
of the Rio Grande Valley in West
Texas and Southern New
Mexico. EPE works closely with Oracle to provide engaging
web tools and outbound customer alerts through the Opower Customer
Engagement platform, which receives residential and commercial
customer information datasets, including advanced meter
infrastructure (AMI) interval usage data.
Instead of creating a new integration with every single vendor
interacting with its customers, EPE leverages an existing
integration with Oracle to share that data securely via API.
UtilityAPI then provides the authorization management processes for
third parties and end consumers.
Enabling secure access to AMI interval data creates valuable
opportunities for utilities and their customers. For example,
customers can receive energy quotes from a solar contractor with
their actual usage and rate plan instead of manually sending files
to the contractor or having the contractor use a "best guess." This
improves satisfaction for customers with the contractor and their
utility. It also reduces the likelihood of customer complaints
about their new bill with solar or other third-party vendor
services. As the number of touchpoints is logged with third
parties, utilities can gain valuable insights into the types of
vendors interacting with their customers. Utilities can adjust
services and programs as the vendor landscape changes to ensure
they are prepared to meet customer needs.
"Our ongoing collaboration with Oracle has helped us put our
customer data to work, improve essential customer services, and
identify invaluable new opportunities," said Grisel Ramirez, supervisor of advanced metering
at EPE. "Oracle and UtilityAPI allow us to extend and enhance
experiences for our customers outside of the core utility managed
applications with the vendors working with our customers. They help
us meet our compliance requirements faster and at a significantly
lower cost than other potential solutions so we can continue
investing dollars and time into providing safe, reliable, and
responsible affordable energy."
Simplifying complexity through partnerships
"There is
a growing need for data transfer between utilities and third
parties throughout the energy transition, and that creates
complexities," said Matt O'Keefe,
group vice president for Oracle Energy and Water. "Securing and
managing data in utilities and adjacent industries is in Oracle's
DNA. Our platform makes it easy for utilities—and helps reduce
complexity and risk— by providing a single, secure endpoint for
hundreds of customer insights and attributes and streamlined
authentication by extending single sign-on to other
applications."
Devin Hampton, CEO of UtilityAPI,
added, "Access to data is crucial for building an affordable,
reliable, and resilient clean energy future in Texas and New
Mexico. Our integration with Oracle enables utilities and
their partners to meet Green Button compliance efficiently while
providing approved vendors seamless access to customer data via a
no-code dashboard or API. Together, we're accelerating the
transformation of the energy landscape in a way that benefits all
stakeholders."
This integration is one of several ways the Oracle data and
analytics platform reduces barriers to accessing essential data
across utility systems and applications. Learn more here.
About Oracle
Oracle offers integrated suites of
applications plus secure, autonomous infrastructure in the
Oracle Cloud. For more information about Oracle (NYSE: ORCL),
please visit us at oracle.com.
About UtilityAPI
UtilityAPI is an API software company
on a mission to unleash the clean energy revolution by unlocking
data. For more information about UtilityAPI and our data exchange
solutions for utilities, please visit us at utilityapi.com.
Trademarks
Oracle, Java, MySQL, and NetSuite are
registered trademarks of Oracle Corporation. NetSuite was the first
cloud company—ushering in the new era of cloud computing.
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SOURCE Oracle
