Skillsoft Announces General Availability of Conversation AI Simulator CAISY™ to Build More Effective Business Leaders
14 Settembre 2023 - 2:00PM
Business Wire
Company also launches new Skill Benchmarks,
Aspire Journeys, and an expanded curriculum for generative AI to
help companies assess, address, and close skills gaps
Skillsoft (NYSE: SKIL), a leading platform for transformative
learning experiences, today announced the general availability of
Skillsoft CAISY™ (Conversation AI Simulator), an enterprise
AI-powered skills trainer. Harnessing OpenAI’s advanced technology,
CAISY provides businesses with an experiential and emotionally safe
training environment where employees can simulate important
workplace conversations and develop critical communication skills
to become more effective leaders.
“Leading organizations understand that continuous and dynamic
training is critical for the development and advancement of
interpersonal and leadership skills. However, these trainings
historically have been difficult to develop and conduct given the
staffing required to manage these programs,” said R “Ray” Wang,
Principal Analyst and Founder, Constellation Research. “Now with
the power of AI, every organization can enable employees and
managers at all levels to not only practice these skills, but also
receive feedback in real-time in their own private session. These
AI based tools will transform and democratize interpersonal skills
development for organizations of all sizes and industries."
Leveraging Skillsoft’s deep library of proprietary content and
experience delivering coaching at scale, CAISY enables employees to
practice essential, yet often challenging scenarios related to
employee performance management, customer negotiations, customer
service challenges, and much more. CAISY not only facilitates these
dialogues, but also offers immediate, personalized feedback and
recommends tailored Skillsoft courseware to guide development. To
ensure fairness, prevent bias, and deter inappropriate responses,
each interaction with CAISY is monitored for potential abuse,
context, and accuracy. This blend of innovation and governance
creates a safe and effective learning experience that equips the
workforce with vital interpersonal skills and improves confidence,
company culture, and business outcomes.
In addition to CAISY, Skillsoft today unveiled multiple
offerings for businesses to build the technology, leadership, and
risk management skills needed to use AI productively and
responsibly.
“Generative AI is one of the most significant technological
advancements of our lifetime and we recognize the challenge
organizations and employees face as it transforms how they work,
and in-turn, what and how they need to learn,” said Jeffrey R.
Tarr, Chief Executive Officer, Skillsoft. “Every aspect of
generative AI – from development to governance – relies on humans
and human skills. We’re proud to unveil these new learning
experiences, tools, and curricula that help businesses build the
skills required to make the most of this uniquely human
moment.”
Aspire Journeys for Generative AI Skillsoft is releasing
and developing new generative AI Aspire Journeys, multi-modal
learning paths designed to promote subject literacy from the front
line to the C-suite. With course content ranging from “Generative
AI Foundations and Guardrails” to “AI and ML for Decision-Makers,"
the Aspire Journeys ensure learners understand the fundamental
principles to experiment, use, and build with generative AI
responsibly and effectively as they reimagine work across
functions.
Skill Benchmarks for Generative AI Skillsoft’s new Skill
Benchmarks assess proficiency and learner knowledge around
generative AI’s principles, responsible use, and impact on work, as
well as prompt engineering in ChatGPT. After earning a score and
level – ranging from Novice to Advanced – learners receive
personalized learning recommendations that deepen skillsets and
progress them from AI literacy to mastery, which as a result, helps
close skills gaps within the enterprise.
Ethical Use of AI in the Workplace The World Economic
Forum found that 90% of surveyed Chief Risk Officers believe
efforts to regulate the development of AI must be accelerated, with
self-regulation being especially important. With Skillsoft’s
expanded curriculum of ethical AI courses, learners and business
leaders will not only understand the common use and benefits of AI,
but also further their education about the potential for bias and
organizational risk from the use and development of AI and best
practices for implementing guardrails and governance.
Resources:
- Read more about Skillsoft’s generative AI strategy
- Learn more about Skillsoft CAISY
About Skillsoft Skillsoft (NYSE: SKIL) delivers
transformative learning experiences that propel organizations and
people to grow together. The Company partners with enterprise
organizations and serves a global community of learners to prepare
today’s employees for tomorrow’s economy. With Skillsoft, customers
gain access to blended, multimodal learning experiences that do
more than build skills, they grow a more capable, adaptive, and
engaged workforce. Through a portfolio of best-in-class content, a
platform that is personalized and connected to customer needs,
world-class tech and a broad ecosystem of partners, Skillsoft
drives continuous growth and performance for employees and their
organizations by overcoming critical skill gaps and unlocking human
potential.
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version on businesswire.com: https://www.businesswire.com/news/home/20230913785938/en/
Investors Chad Lyne chad.lyne@skillsoft.com
Media Cameron Martin cameron.martin@skillsoft.com
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