Fuel iX helps companies upgrade their
generative AI (GenAI) pilots to production scale, deploy customized
solutions faster, and effectively manage the technology
responsibly
Enhanced management capabilities enable
organizations to consolidate visibility across their GenAI
applications, which often run in multiple environments,
applications, and clouds
TELUS International (NYSE and TSX: TIXT), today announced a beta
release of Fuel iX, an enterprise-grade AI engine designed to help
companies upgrade their generative AI (GenAI) pilots to production
scale, deploy customized solutions faster, and effectively manage
the technology responsibly. With access to more than 100 large
language models (LLMs) and the flexibility to change models after
launch, enterprises are able to avoid vendor lock-in and
future-proof GenAI applications. The solution’s management
capabilities enable organizations to consolidate visibility across
their GenAI applications, which often run in multiple environments,
applications, and clouds. Fuel iX also provides application
templates for the quick deployment of customized GenAI copilots
that leverage an organization’s data, and can be tailored to
address specific company workflows.
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“Fuel iX was created to provide enterprises with generative AI
flexibility, control, productivity, and trust. Our first customers
were key divisions within TELUS and we were able to implement AI
solutions ranging from IT service desk, field service, and internal
team member knowledge solutions to in-store retail associate
copilots, customer service agent assistant, and a public-facing
consumer website – doing so safely, responsibly, and in record
time,” said Tobias Dengel, General Manager of Fuel iX and President
of WillowTree, a TELUS International Company. “To date, we have
over 30,000 users within TELUS, and these solutions have
significantly increased employee productivity.”
Fuel iX is available now. To request an invite to the Fuel iX
restricted beta release, submit your request here.
Fuel iX Core and Apps
Fuel iX enables existing enterprise applications, third-party
and custom GenAI apps to access critical services like access
control, moderation, observability, and privacy through an
integration server and GenAI gateway, simplifying management of the
GenAI value chain from data and models, to management, applications
and interfaces.
Fuel iX has two solution layers – Core and Apps – each with
several modules and connectors to third-party solutions. Fuel iX
Core offers the integration and administration as a backbone
for enterprise AI, and includes features and connectors for
observation, arbitration, orchestration, moderation and enhanced
security. Fuel iX Apps includes templates for GenAI
applications across customer and employee experiences, third-party
application support, application channel integration and more.
This functionality is further supported by TELUS International’s
design services, which provides custom applications and other
digital solutions, and the GenAI Jumpstart accelerator program for
rapid generative AI development and deployment.
TELUS Accelerated Productivity with Fuel iX
“Enterprises don’t have just one or two generative AI
solutions,” said Jaime Tatis, Chief Insights Officer, TELUS. “TELUS
has generative AI solutions in production supporting more than
30,000 users, several pilots and more than 30 new application
requests. Many require customization to support enterprise
workflows. It is critical to have an AI engine you can plug into
and quickly deliver productivity applications for business users
and also manage them at runtime. Those were key market gaps we
filled with Fuel iX.”
TELUS used Fuel iX to create a set of generative AI management
tools that enable the service provider to tap into, and switch
between, multiple cloud providers and more than 100 large language
models. TELUS then layered on centralized observability by use
case, user, and AI model, and developed tools and processes to
support privacy, data sovereignty, AI safety, and security
requirements. Partial year 2023 impacts included C$6.4 million in
cost avoidance and C$1.8 million in revenue lift from more accurate
billing for technician visits.
“The deployment of generative AI-powered applications was
growing at such a pace that we needed full visibility and
management across all the applications and use cases. We settled on
an approach that enabled us to efficiently manage the rapid growth
to ensure we future proofed our generative AI capabilities,” said
Hesham Fahmy, Chief Information Officer, TELUS. “We couldn’t have
met our requirements and graduated from pilot to production scale
without Fuel iX.”
TELUS International is a leading provider of comprehensive,
end-to-end AI data and digital customer experience solutions. To
learn more about Fuel iX and the company’s suite of AI offerings,
visit telusinternational.com/.
About TELUS International
TELUS International (NYSE & TSX: TIXT) designs, builds and
delivers next-generation digital solutions to enhance the customer
experience (CX) for global and disruptive brands. The company’s
services support the full lifecycle of its clients’ digital
transformation journeys, enabling them to more quickly embrace
next-generation digital technologies to deliver better business
outcomes. TELUS International’s integrated solutions span digital
strategy, innovation, consulting and design, IT lifecycle including
managed solutions, intelligent automation and end-to-end AI data
solutions including computer vision capabilities, as well as
omnichannel CX and trust and safety solutions including content
moderation. Fueling all stages of company growth, TELUS
International partners with brands across high growth industry
verticals, including tech and games, communications and media,
eCommerce and fintech, healthcare, and travel and hospitality.
TELUS International’s unique caring culture promotes diversity
and inclusivity through its policies, team member resource groups
and workshops, and equal employment opportunity hiring practices
across the regions where it operates. The company is building
stronger communities and helping those in need through large-scale
volunteer events that have positively impacted the lives of more
than 150,000 citizens around the world and through its five TELUS
International Community Boards that have provided $5.6 million in
funding to grassroots charitable organizations since 2015. Learn
more at: www.telusinternational.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240402990218/en/
TELUS International Investor Relations Jason Mayr (604)
695-3455 ir@telusinternational.com
TELUS International Media Relations Ali Wilson
media.relations@telusinternational.com
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