Bank Your Way with new features including the
ability to connect directly with an advisor and credit score
insights – right within the mobile app
TORONTO, Aug. 26, 2021 /CNW/ - Scotiabank today announces
new enhancements to its mobile app that simplify and strengthen the
digital customer experience. Based on feedback from customers
coast-to-coast, Scotiabank is improving ways in which customers can
connect to their dedicated Scotiabank advisor for advice or receive
insights on their credit score in a few simple steps on the mobile
app. These enhancements further strengthen Scotiabank's digital
leadership, coming off the heels of the bank's second consecutive
#1 ranking in the J.D. Power 2021 Canada Online Banking
Satisfaction Study. Scotiabank was also recognized with the #1 spot
in the J.D. Power 2021 Canada Credit Card Mobile App Satisfaction
"Our customers have made one thing very clear - they want modern
digital features that help them manage their personal finances more
efficiently," said Shawn Rose,
Executive Vice President & Chief Digital Officer for
Scotiabank. "With this new suite of digital enhancements,
Scotiabank is improving the customer experience by making digital
banking quicker and easier."
The new suite of digital enhancements on the Scotiabank Mobile
- Connecting Customers to Advice: With improved ways to
connect to a dedicated Scotiabank advisor, new and existing Retail
and Small Business customers can quickly book a meeting on our
mobile app and ScotiaOnLine to discuss their banking needs.
- Credit Score Insights: This new feature provides
customers with insights to help manage and improve their personal
credit score, so they have peace of mind when it's time for a loan
or large purchase.
- Enhanced Search: The enhanced search function makes it
simple and easy for customers to search for products, information,
and shortcuts in our mobile app, making the digital banking
experience more efficient.
- Conversational Banking: To accommodate the need for
accessibility and hands-free banking, Scotiabank's mobile app now
interacts with Google Assistant, so customers can conduct their
These enhancements are part of how Scotiabank supports customers
to Bank Your Way – bringing innovative solutions, online
resources and tools to help make managing personal finances easy,
straightforward, and efficient.
"Our customers' banking needs are evolving, so our solutions
need to evolve with them. These improvements are just one way in
which Scotiabank is providing the tools and resources for our
customers to connect with us and receive advice," said Dan Rees, Group Head, Canadian Banking for
Scotiabank. "That's the core of Bank Your Way as we continue
to expand and pave the way with our industry-leading mobile app and
In August, Scotiabank also launched Scotia SelectPay™*, a new
payment solution for eligible Scotiabank Visa* credit cards that
provides customers with the option to convert purchases made on
their credit card into smaller installment payments. With Scotia
SelectPay, Scotiabank customers can shop in-person or online, with
the option to then turn their credit card purchases of $100 or more into 3, 6 or 12-month fixed
installment payments – all while still earning rewards and
insurance coverage on their purchases.
Scotiabank encourages customers to learn more about how they can
Bank Your Way by downloading the mobile app or visiting
Scotiabank is a leading bank in the
Americas. Guided by our purpose: "for every future" we help our
customers, their families and their communities achieve success
through a broad range of advice, products and services, including
personal and commercial banking, wealth management and private
banking, corporate and investment banking, and capital markets.
With a team of over 90,000 employees and assets of approximately
$1.2 trillion (as at July 31, 2021), Scotiabank trades on the Toronto
Stock Exchange (TSX: BNS) and New York Stock Exchange (NYSE: BNS).
For more information, please visit http://www.scotiabank.com and
follow us on Twitter @ScotiabankViews.
* Terms and
conditions apply. Only available on eligible Scotiabank credit
cards for eligible purchases. Not available to Quebec residents.
Visit Scotiabank.com/selectpay to learn more.
Scotiabank credit card accounts are not eligible for the SelectPay
Scotia SelectPay is
currently not available for Scotiabank American Express or
Scotiabank Mastercard credit card accounts.
™ Trademark of The
Bank of Nova Scotia