ICMI’s Contact Center Expo Announces 2024 Conference Program, Brings the Contact Center Community Together to Discuss Industry Trends and Emerging Issues
18 Giugno 2024 - 4:00PM
Business Wire
Event Takes Place October 21-24 in Orlando, Florida
ICMI’s Contact Center Expo, which brings contact center industry
professionals together to tackle the challenges and opportunities
that will enable positive growth and change in the industry, today
announces its 2024 conference program. The program brings the call
center community together to learn, discuss and debate industry
trends and emerging issues. ICMI’s Contact Center Expo takes place
October 21-24 at the Loews Royal Pacific Resort in Orlando,
Florida. Register here.
Cindee Stott, Event Director, ICMI’s Contact Center Expo said,
“Our event delivers expert strategy and insight into the
technologies and concepts contact center professionals need to know
to plan, manage, and optimize their customer services center. Our
conference program is focused on the rapidly evolving industry and
will help attendees gain a competitive advantage whether they’re
tackling AI and automation roadblocks, facing agent experience
challenges, or working to optimize their operations.”
ICMI’s Contact Center Expo delivers education targeted to four
learning tracks, including:
- Boost Your Culture
- Revolutionize the Experience
- Elevate Your Strategy and Leadership
- Maximize Productivity and Operations
Kyle Sheele, accidental TikToker and Champion of Crazy Ideas
will deliver one of three keynote addresses, “Becoming an Idea
Factory.” Creativity is a skill like any other that can be learned.
In the same way that we teach employees how to track expenses,
process invoices, and jiggle the lock just right to get into the
supply closet, they can be taught them how to be more creative, how
to have better ideas, and how to build a culture where innovation
is a natural byproduct. In this presentation, Sheele will inspire
attendees to harness their capacity for creativity and innovation;
give practical tips to get more ideas out of themselves and their
team and help avoid common idea-killers in an organization.
Site Tours
ICMI’s Contact Center Expo will feature tours at innovative
contact centers in Orlando. During the tours, attendees will learn
about strategies for engaging and retaining employees, leading
hybrid workforces, delivering on customer experience, and
implementing new tools.
Site tours include:
- Disney Reservations
- Lighthouse Works
- Disney Cruise Line & Disney Vacation Club Member
Services
For more information, click here.
Pre-Conference Training Classes
ICMI’s Contact Center Expo offers attendees two-days of
pre-conference education. Pre-conference training topics
include:
- Contact Center Management Bootcamp
- Contact Center Strategy and Leadership
- Foundations in Contact Center Metrics
- Artificial Intelligence in the Contact Center
- Contact Center Supervisor Fundamentals and People
Management
For more information on the pre-conference training classes,
click here.
Learn more about ICMI’s Contact Center Expo here. Click here to
register.
For media registration, click here.
For additional information on exhibition or sponsorship
opportunities, contact us at ICMISales@informa.com.
Follow ICMI’s Contact Center Expo on X, LinkedIn, YouTube,
Instagram and Facebook.
ABOUT ICMI
The International Customer Management Institute (ICMI) is the
leading global provider of comprehensive resources for customer
management professionals -- from frontline agents to executives --
who wish to improve customer experiences and increase efficiencies
at every level of the contact center. Since 1985, ICMI has helped
more than 50,000 organizations in 167 countries through training,
events, consulting, and informational resources. ICMI's experienced
and dedicated team of industry insiders, trainers, and consultants
are committed to helping you raise the strategic value of your
contact center, optimize your operations and improve your customer
service. ICMI is brought to you by Informa Tech.
About Informa Tech
Informa Tech is a leading provider of market insight and market
access to the global business technology community. Through
in-depth expertise and an engaged audience community, Informa Tech
helps business professionals make better technology decisions and
marketers reach the most powerful tech buyers and influencers in
the world. Across its portfolio of over 100+ trusted brands,
Informa Tech has over 1000 industry experts, including over 400
research analysts and consultants in global research group Omdia,
and a monthly audience reach of over 125 million. Informa Tech is a
division of FTSE 100 company Informa plc.
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version on businesswire.com: https://www.businesswire.com/news/home/20240618927019/en/
Media Meryl Franzman ICMI’s Contact Center Expo
Meryl.franzman@informa.com
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