Intuitive mobile food & beverage platform
helps facility quickly and efficiently raise the bar on ordering,
payment, pickup, meal quality and increases sales by 79%
There’s no reason the hospital foodservice experience should be
different than it is outside of a medical facility. In fact, when
foodservice management at Community Health System (Community)
learned about a mobile food and beverage (F&B) application that
would provide High Return Hospitality to staff and visitors alike,
it could not wait to try out the future-forward technology.
During the pandemic, the multi-hospital healthcare system with
over 1,270 licensed beds, more than 10,000 employees and 2,500
affiliated providers, based in Fresno County, California,
experienced the challenge of supporting staff members and
healthcare providers making the most of limited meal breaks. To
improve service, this Community Health System decided to pilot the
Agilysys OnDemand solution to simplify and expedite their ordering,
payment and pickup processes. Specifically: Agilysys
OnDemand makes it fast and easy to view, order and pay for food
and beverage orders in advance, on personal or company devices.
Mobile access and convenience stimulate impulse buys, increase
order volumes, raise check values and decrease staff workload
through self-service. OnDemand also ensures meals are ready for
staff and providers at the start of their meal break, eliminating
standing in line to order and/or wait for their meal to be
prepared.
Before Agilysys OnDemand, Community staff, providers and guests
used an alternate system for food ordering, but the service was
costly and difficult to manage. With Agilysys OnDemand, foodservice
sales increased by 78.9% at one hospital location, ensuring that
more staff and guests were, and continue to be, pleased with the
improvements the solution offered. For Nutrition & Dining
staff, another significant benefit has been the ability to quickly
“86” unavailable items. This process took up to a week prior to
implementing OnDemand.
Agilysys solutions are not new to the hospital. Before
implementing Agilysys OnDemand, Community already relied upon the
flexible, enterprise-class point-of-sale (POS) InfoGenesis solution
from Agilysys to streamline food & beverage operations, take
advantage of real-time reporting and easily offer discounts to
staff.
“Employees can easily order and enjoy their meals, fresh at pick
up, with the flexibility to pay with Payroll Deduct, or with a
credit card, all from their mobile device,” said Alison Wells,
Senior Business Analyst at Community. “With the ability to order
ahead and receive text alerts when their food is ready, Agilysys
OnDemand is a game-changer for patient care staff to actually eat
and relax on their 30 minute-meal breaks. We have not only been
able to raise the bar on hospital food but also on overall
experience.”
Staff members aren’t the only ones taking advantage of the food
and beverage Community has to offer.
“Employees, providers, patients, visitors and even community
members enjoy our foodservice, including walkup and QR code
ordering from our Goodness Authentic Cuisine food truck, which
changes the menu with the seasons,” said Andrew Skaf, Foodservice
Manager at Community Health System, Clovis Community Medical
Center. “Agilysys OnDemand has enabled us to truly engage with the
entire community – as the name of our facility implies.”
In 2023 alone, the medical facility has satisfied more than
100,000 orders, which has led to increased staff morale. Further,
with a greater focus on convenience, security and safety of
contactless payments, these platforms make it easy to accept and
track cashless transactions, whenever and wherever customers are
located.
“Mobile is the new ordering and payment expectation for hospital
workers and visitors,” said Jamie Hodgson, vice president of sales,
Agilysys. “For healthcare facilities like Community, our solutions
help lower health and security risks, while providing speed and
convenience of ordering and paying from a mobile device.”
About Community Health System
Community Health System has grown to include: Community Medical
Centers’ four hospitals, which provide the majority of Fresno
County’s hospital care and expertise typically found only in larger
cities; Community Provider Network, our physician support division
that includes Community Health Partners, a fast-growing medical
foundation consisting of primary and specialty care providers; and
Community Care Health, one of the region’s largest HMO health
plans.
About Agilysys
Agilysys exclusively delivers state-of-the-art software
solutions and services that help organizations achieve High Return
Hospitality™ by maximizing Return on Experience (ROE) through
interactions that make ‘personal’ profitable. Customers around the
world use Agilysys Property Management Systems (PMS), Point-of-Sale
(POS) solutions and Inventory and Procurement (I&P) systems to
consistently delight guests, retain staff and grow margins.
Agilysys’ 100% hospitality customer base includes branded and
independent hotels; multi-amenity resorts; casinos; property, hotel
and resort management companies; cruise lines; corporate dining
providers; higher education campus dining providers; food service
management companies; hospitals; lifestyle communities; senior
living facilities; stadiums; and theme parks. www.agilysys.com
View source
version on businesswire.com: https://www.businesswire.com/news/home/20231114443606/en/
Media: Jen Reeves, Agilysys, Inc., 770-810-6007,
jennifer.reeves@agilysys.com Kaylee Sims, Arketi Group,
404-697-0137, ksims@arketi.com
Investors: Jessica Hennessy, Agilysys, Inc.,
770-810-6116, jessica.hennessy@agilysys.com or
investorrelations@agilysys.com
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