Black Rock Oceanfront Resort Selects Agilysys Hospitality Technology To Expertly Deliver Luxury Experiences, Elevate Guest Returns and Manage Residence Rentals and Spa Operations
18 Dicembre 2023 - 2:00PM
Business Wire
-- State-of-the-art software solutions cater to
guests craving tranquil getaways in a setting committed to
sustainability --
The ocean is a remedy for many travelers to relieve tension,
stress and anxiety. The tranquility of the Pacific Ocean and its
idyllic setting is one of the main reasons thousands of people stay
at and return to British Columbia’s Black Rock Oceanfront Resort
each year.
In a world where the term “luxury” is overused, Black Rock
Oceanfront Resort sought to elevate its brand by providing staff
with the information and freedom to identify hospitality moments
and act on them using advanced technology, tools and systems to
provide truly exceptional luxury experiences to guests.
Black Rock Oceanfront Resort chose state-of-the-art hospitality
solutions from Agilysys to help them create these personalized
hospitality moments. Agilysys, Inc. (Nasdaq: AGYS) is a global
provider of hospitality software solutions and services known for
helping organizations such as Black Rock Oceanfront Resort expand
revenue and margins while also improving operational efficiency and
staff satisfaction.
“We were looking for a partner to help us rise above the rest,”
said Adele Larkin, general manager, Black Rock Oceanfront Resort.
“With Agilysys, we are creating brand champions willing to share
their unforgettable five-star experiences backed by many return
stays and memorable visits for years to come,” Larkin noted.
To Larkin’s point, the resort strives to earn reviews such as
this one from a guest who drove to the property from Victoria,
Canada: “We thought we had died and gone to heaven when we arrived
at the Black Rock Oceanfront Resort in Ucluelet.”
To elevate return on experience (ROE), a key hospitality metric
for guests and staff, Black Rock Oceanfront Resort has invested in
the following Agilysys solutions:
- An intuitive, cloud-based property management system (PMS) that
facilitates improving guest engagement while also streamlining
efficiency in front office operations, housekeeping, reservations
management, and digital guest interactions for check-in, check-out,
mobile engagement and itinerary management.
- A commission-free, direct-channel, easy-to-use reservation
system designed to move guests effortlessly through the booking
process.
- A comprehensive residence management and service solution that
manages rental bookings, unit availability and associated service
delivery.
- A solution for managing all Drift Spa operations for scheduling
services such as managing staff operations and simplifying the
appointment-booking process, which will be implemented in March
2024.
- Solutions that enable sustainability initiatives such as
reducing paper use and minimizing waste across the property.
Situated on the traditional lands of the Ucluelet First Nation,
Black Rock Oceanfront Resort is actively striving to become a
zero-waste hotel.
“Black Rock is known for its natural beauty and stunning
landscapes, offering something for everyone,” said Tim Hansen, vice
president of sales, Agilysys. “We are honored to help Black Rock
Oceanfront Resort deliver more personalized and profitable
experiences that welcome guests to do more, spend more, return more
often and provide higher reviews. That is what ROE is all
about.”
About Black Rock Oceanfront Resort
Located on a dramatic headland above the crashing waves of the
Pacific Ocean, Black Rock Oceanfront Resort is surrounded by the
Wild Pacific Trail and the rugged rocky coast of West Vancouver
Island. This stunning Ucluelet resort is minutes from Vancouver
Island’s amazing beaches, forests, restaurants and attractions,
including Pacific Rim National Park, Long Beach, Ucluelet Aquarium
and Barkley Sound and only 40 km from the village of Tofino.
Experiences with these wild shores and dense temperate rain forest
take your spirit to a deeper level.
About Agilysys
Agilysys exclusively delivers state-of-the-art software
solutions and services that help organizations achieve High Return
Hospitality™ by maximizing Return on Experience (ROE) through
interactions that make ‘personal’ profitable. Customers around the
world use Agilysys Property Management Systems (PMS), Point-of-Sale
(POS) solutions and Inventory and Procurement (I&P) systems to
consistently delight guests, retain staff and grow margins.
Agilysys’ 100% hospitality customer base includes branded and
independent hotels; multi-amenity resorts; casinos; property, hotel
and resort management companies; cruise lines; corporate dining
providers; higher education campus dining providers; food service
management companies; hospitals; lifestyle communities; senior
living facilities; stadiums; and theme parks. www.agilysys.com
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version on businesswire.com: https://www.businesswire.com/news/home/20231218377799/en/
Media: Jen Reeves, Agilysys, Inc., 770-810-6007,
jennifer.reeves@agilysys.com Kaylee Sims, Arketi Group,
404-697-0137, ksims@arketi.com
Investors: Jessica Hennessy, Agilysys, Inc.,
770-810-6116, investorrelations@agilysys.com
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