Bureau of Fire Investigation for largest fire
department in the US will leverage NICE technology to investigate
and bring cases involving suspicious fires to resolution faster
NICE (Nasdaq: NICE) today announced that the Fire
Department of New York (FDNY) has selected NICE Investigate, one of
the solutions in NICE’s Evidencentral platform, to digitally
transform how it manages digital evidence used in fire
investigations. The FDNY’s Bureau of Fire Investigation will
leverage NICE Investigate to digitally transform how it collects,
analyzes and shares digital evidence, and to investigate and bring
cases involving suspicious fires to resolution faster. The Fire
Department of New York is the largest fire department in the United
States and second largest in the world, and is universally
recognized as the world's busiest and most highly skilled emergency
response agency, responding to millions of emergency calls
annually.
Part of the Evidencentral platform, the NICE Investigate
cloud-based Software as a Service (SaaS) digital evidence
management solution digitally transforms how investigators receive,
interact with, manage, and share digital evidence. NICE Investigate
also features built-in AI and automation capabilities for object
detection and redaction, automated case building, video and audio
transcription, optical character recognition (OCR), finding
evidence connections, and analytics.
Chris Wooten, Executive Vice President, NICE, said, “As a
technology partner to the Fire Department of New York for two
decades, NICE is thrilled to continue to support the FDNY through
this digital transformation initiative. Technology is essential to
modern-day fire departments, and the FDNY is among the most
technologically advanced agencies in the nation. With the addition
of NICE Investigate, the FDNY Bureau of Investigations will now
have one place to manage and store growing digital evidence, and
the ability to conduct more efficient and effective fire
investigations. Investigators will also be able to share digital
evidence with prosecutors through a more streamlined process, and
sooner, in support of New York State’s stringent discovery
laws.”
The FDNY’s Bureau of Fire Investigation conducts criminal
investigations on thousands of arsons and fire-related crimes
annually, including fatal and suspicious fires. This requires
investigators to collect and analyze many different types of
digital evidence, from crime scene photos and computer aided
dispatch (CAD) records, to 911 calls and CCTV video. Currently,
this process requires investigators to log into different systems,
submit manual requests, and physically drive to the location of
fires to canvas for and collect CCTV video.
By integrating with the FDNY’s case management and electronic
records request systems, NICE Investigate will consolidate evidence
into a single pane of glass, giving investigators one place to
collect, analyze, store and manage case evidence, including CAD
records, interview room video, lab reports, crime scene photos, and
supplemental reports. Investigators can also leverage NICE
Investigate to request copies of 911 calls, or to reach out to
businesses or private citizens with registered CCTV or ring cameras
to request CCTV video. Uploaded videos are automatically converted
to a playable format.
NICE Investigate’s workflow and automation technology will also
make it easier for the FDNY’s Bureau of Fire Investigation team to
share digital evidence with law enforcement partners and
prosecutors. Investigators can share case files and digital
evidence simply by sending a secure link. NICE Investigate
automatically tracks when evidence is received and opened.
To ensure a seamless migration to these new capabilities, NICE
will be ingesting and indexing digital evidence related to current
and ongoing fire investigations (from the FDNY’s current legacy
system) into NICE Investigate case folders in the cloud.
To learn more about NICE’s digital transformation solutions
for Public Safety and Justice:
- Visit the NICE website by clicking here.
- Email PSInfo@NICE.com for more information.
About the Fire Department of New York As the largest fire
department in the United States and the second largest in the
world, the Fire Department of New York (FDNY) is universally
recognized as the world's busiest and most highly skilled emergency
response agency. The FDNY responds to millions of emergency calls
annually. The Department's primary mission is to provide fire
protection, emergency medical care, fire prevention, and other
critical public safety services to residents and visitors of New
York City's five boroughs. Since its inception in 1865, the FDNY
has helped lead efforts to make New York City the safest large city
in the country. The FDNY has more than 17,000 employees, 218
firehouses, 39 EMS stations, and a fleet of more than 1,300
apparatus, specialty vehicles, ambulances and fireboats. As a
department within the FDNY, the Bureau of Fire Investigation
conducts criminal investigations into arsons and fire-related
crimes, to determine the origin and cause of all complex, fatal,
and suspicious fires. More info at
https://www.nyc.gov/site/fdny/.
NICE Public Safety & Justice With over 3,000
customers and 30 years of experience, NICE helps all types of
public safety and criminal justice agencies, from emergency
communications and law enforcement to prosecutors and courts,
digitally transform how they manage digital evidence and data from
beginning to end, to get to the truth faster. NICE’s Evidencentral
platform features an ecosystem of integrated technologies that
bring data together to give a single view of the truth, enabling
public safety and justice agencies to do what they do better –
whether it’s responding to incidents, investigating and building
cases, or prosecuting crimes. With comprehensive digital
transformation solutions that can be deployed across entire
counties and states, NICE also helps everyone work better together,
so justice flows more smoothly, from incident to court.
https://www.nicepublicsafety.com
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Wooten, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20250210759102/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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