Orbitz Sends Proactive 'Care Alerts' to Hotel Customers, Launches Program During Boston, New York Conventions
05 Agosto 2004 - 6:04PM
PR Newswire (US)
Orbitz Sends Proactive 'Care Alerts' to Hotel Customers, Launches
Program During Boston, New York Conventions CHICAGO, Aug. 5
/PRNewswire/ -- Orbitz (NASDAQ:ORBZ), the pioneer of online
Customer Care, today announced that travelers who book hotels on
Orbitz will receive proactive "Care Alert" messages with vital
travel information about their destination city. Orbitz's Care
Alerts offer details on security breaches, traffic congestion,
severe weather and other potential travel delays to help travelers
avoid trouble and minimize stress. To kick off the new service,
Orbitz's Care Team sent Care Alerts to customers who booked hotels
in Boston during the Democratic National Convention with details on
transportation disruptions. Orbitz also plans to send Care Alerts
to customers who have booked hotels in New York during the
Republican National Convention later this month. "With more
travelers using Orbitz for their hotel arrangements, we've expanded
our Care program to include this important and growing customer
base," said Scott Ackerman, director of Orbitz Customer Care.
"Travelers who book a flight, vacation or hotel on Orbitz benefit
from our Care team of experts, who are monitoring our customers'
travel plans for as long as they're away from home." Travelers can
designate how they prefer to receive Care Alerts -- by mobile
phone, pager, PDA or email. Orbitz's customers also can enroll up
to six family members, colleagues or friends to receive Care Alerts
and stay informed of changes to the traveler's schedule. With a
combined 120 years in airline and travel industry experience,
Orbitz's Care Team includes specialists in airport operations, air
traffic control, passenger service, reservations, security,
corporate travel and journalism. Care Alerts are available to all
Orbitz.com and Orbitz for Business customers. About Orbitz Orbitz
is a leading online travel company that enables travelers to search
for and purchase a broad array of travel products, including
airline tickets, lodging, rental cars, cruises and vacation
packages. Since launching its website to the general public in June
2001, Orbitz has become the third largest online travel site based
on gross travel bookings. On http://www.orbitz.com/ , consumers can
search more than 455 airlines, as well as rates at over 65,000
lodging properties and at 22 car rental companies. Orbitz, Inc.
became a publicly traded company on Dec. 17, 2003, when its shares
were listed on the Nasdaq National Market under the ticker symbol
ORBZ. For more information on the company, visit
http://www.orbitz.com/ . Statements in this press release regarding
Orbitz that are not historical facts are forward-looking statements
and are subject to risks, assumptions and uncertainties that could
cause such statements to differ materially from actual future
events or results. Any such forward-looking statements are made
pursuant to the safe harbor provisions of the Private Securities
Litigation Reform Act of 1995. The following factors, among others,
could cause Orbitz's actual results to differ materially from those
described in a forward-looking statement: Orbitz's ability to
retain and attract customers on a cost- effective basis; increasing
competition from existing or new competitors; relationships with
Orbitz's controlling stockholders and with other travel suppliers;
limitations that could affect the expansion of our Supplier Link
business; risks relating to our ability to expand our business
generally; specific risks that could affect our ability to achieve
growth plans for portions of our business, such as hotels; rapid
technological change affecting our industry; technical and
operational issues, such as journey control restrictions, that
result from changes in travel suppliers' distribution methodologies
that could affect our results; risks associated with litigation or
government regulation; declines, disruptions or events affecting
the travel industry; potential fluctuations in our quarterly and
annual results. This list is intended to identify only certain of
the principal factors that could cause actual results to differ.
Readers are referred to the reports and documents filed from time
to time by Orbitz with the Securities and Exchange Commission for a
discussion of these and other important risk factors. Readers are
cautioned not to place undue reliance on forward-looking
statements, which are made as of the date of this press release.
Orbitz undertakes no obligation to update or revise any
forward-looking statements, whether as a result of new information,
future events or any other reason. DATASOURCE: Orbitz CONTACT:
Kendra Thornton of Orbitz, +1-312-894-4721, Web site:
http://www.orbitz.com/
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