Capital Mortgage Services has chosen MSP to
help scale its servicing operations
The mortgage banking firm will also use MSP’s
integrated solutions to support an exceptional customer
experience
Intercontinental Exchange, Inc. (NYSE: ICE), a leading
global provider of technology and data, announced that Capital
Mortgage Services, a Lubbock-based mortgage bank with clients
across the 50 states and the Virgin Islands, has selected the
MSP® loan servicing system and a suite of integrated
solutions to help scale its operations, lower costs and to continue
to deliver a stand-out customer experience. MSP is a comprehensive,
end-to-end platform that supports all aspects of servicing – from
loan boarding to default – for first mortgages, as well as home
equity loans and lines of credit, on a single system.
“While our servicing operation has expanded, we knew we needed a
top-of-the-line system that would scale with our business growth
without compromising the exceptional experience our customers have
come to expect,” said Danny Lewis, CEO of Capital Mortgage
Services. “MSP and its integrated suite of customer-facing
solutions will help us continue to deliver quality service to our
valued homeowners, and will help us achieve our business goals
efficiently, and at lower cost.”
In addition to the MSP loan servicing system, Capital Mortgage
Services has selected a suite of automated, integrated solutions
that improve the user experience for back-office employees and
customers alike. The full-service mortgage bank will use
Servicing Digital, ICE’s web- and mobile app-based
customer-centric solution, designed to help servicers improve
retention and more easily engage with their customers on a
continual basis. Integrated with MSP, Servicing Digital helps
customers easily see their loan information, make payments,
understand and grow their home equity, and more.
Capital Mortgage Services will also use the ICE Customer
ServiceSM solution to drive more one-call resolutions when a
consumer calls a support representative. Customer Service uses call
prediction to preemptively determine the most likely reason for a
support call, and guides support agents to the screens they need
within the MSP® loan servicing system to help resolve the issue. It
also predicts related questions a customer may have on their loan
and presents them to the agent, to help resolve more customer
support issues in a single call.
The mortgage banking firm will also receive early notifications
of critical property-related events with Lien AlertSM, an
efficient, cost-effective portfolio monitoring solution that helps
servicers respond quickly to competitive pressures, take advantage
of lead opportunities and proactively manage risk. And using
McDash®, Capital Mortgage Services will gain access to an
unparalleled view of mortgage performance across the U.S. with the
deepest and broadest loan-level data repository in the industry.
Plus, the mortgage banking firm will also leverage the
Actionable Intelligence PlatformSM, which will help them
proactively monitor and manage operations using key performance
metrics, and deliver business analytics to support strategic
decision-making.
“ICE is making servicing simple by digitizing and automating
processes to reduce friction and introduce new efficiencies,” said
Tim Bowler, President of ICE Mortgage Technology. “MSP’s proven
technology will help Capital Mortgage Services streamline their
workflows, mitigate risk, and support their mission of delivering
an exceptional experience for their employees and customers.
Automating traditionally cumbersome mortgage processes is critical
to ICE’s mission of transforming the mortgage industry, and
ultimately creating a better, more cohesive experience for
homeowners.”
About Capital Mortgage Services
Capital Mortgage Services grew from humble beginnings into a
complete mortgage operation consisting of a billion-dollar
servicing portfolio, with clients across the 50 states and the
Virgin Islands. Capital Mortgage Services maintains its position on
the cutting edge of mortgage banking concepts and technology, and
brings a new era of mortgage banking to clients and patrons of the
firm while maintaining a “hometown feel.”
About Intercontinental Exchange
Intercontinental Exchange, Inc. (NYSE: ICE) is a Fortune
500 company that designs, builds, and operates digital networks
that connect people to opportunity. We provide financial technology
and data services across major asset classes helping our customers
access mission-critical workflow tools that increase transparency
and efficiency. ICE’s futures, equity, and options exchanges
-- including the New York Stock Exchange -- and clearing
houses help people invest, raise capital and manage risk. We
offer some of the world’s largest markets to trade and clear energy
and environmental products. Our fixed income, data services
and execution capabilities provide information, analytics and
platforms that help our customers streamline processes and
capitalize on opportunities. At ICE Mortgage Technology, we
are transforming U.S. housing finance, from initial consumer
engagement through loan production, closing, registration and the
long-term servicing relationship. Together, ICE transforms,
streamlines, and automates industries to connect our customers to
opportunity.
Trademarks of ICE and/or its affiliates include Intercontinental
Exchange, ICE, ICE block design, NYSE and New York Stock Exchange.
Information regarding additional trademarks and intellectual
property rights of Intercontinental Exchange, Inc. and/or its
affiliates is located here. Key Information Documents for
certain products covered by the EU Packaged Retail and
Insurance-based Investment Products Regulation can be accessed on
the relevant exchange website under the heading “Key Information
Documents (KIDS).”
Safe Harbor Statement under the Private Securities Litigation
Reform Act of 1995 -- Statements in this press release regarding
ICE's business that are not historical facts are "forward-looking
statements" that involve risks and uncertainties. For a discussion
of additional risks and uncertainties, which could cause actual
results to differ from those contained in the forward-looking
statements, see ICE's Securities and Exchange Commission (SEC)
filings, including, but not limited to, the risk factors in ICE's
Annual Report on Form 10-K for the year ended December 31, 2023, as
filed with the SEC on February 8, 2024.
Category: Mortgage Technology
ICE-CORP
Source: Intercontinental Exchange
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version on businesswire.com: https://www.businesswire.com/news/home/20240404506931/en/
ICE Media Contact: Mitch Cohen
mitch.cohen@bkfs.com +1 704-890-8158
ICE Investor Contact: Katia Gonzalez
katia.gonzalez@ice.com +1 (678) 981-3882
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