Kickapoo Lucky Eagle Casino • Hotel Chooses Agilysys to Elevate Guest and Staff Experiences at Food & Beverage Outlets
01 Novembre 2023 - 1:00PM
Business Wire
Texas casino and hotel bets on leading
hospitality technology provider for real-time reporting and
analytics to optimize gaming, dining activities and more
According to the American Gaming Association Outlook, the U.S.
gaming industry had been moving forward at a strong pace during the
first quarter of 2023 but was expected to decelerate through the
end of the year due to economic uncertainty, among other reasons.
Despite possible headwinds, Kickapoo Lucky Eagle Casino • Hotel has
upped its game and invested in cutting-edge hospitality software
solutions from Agilysys to accelerate growth and elevate Return on
Experience (ROE), a hospitality metric that recognizes financial
returns improve through the in-person returns of customers and
employees.
Agilysys, Inc. (Nasdaq: AGYS) is a leading global provider of
state-of-the-art SaaS hospitality software solutions and services
known for helping organizations such as Kickapoo Lucky Eagle Casino
• Hotel improve efficiency as well as revenue and margins. The
destination, situated hours away from the vibrant cities of San
Antonio and Austin, boasts 3,330-plus diverse slot machines,
captivating live entertainment, exquisite fine dining options, a
luxurious hotel, live poker action and an electrifying bingo
atmosphere. Solutions being deployed include:
- Point-of-Sale to streamline order processing, enhance customer
service and manage transactions effortlessly. The system's
real-time reporting and analytics offer management valuable
insights to optimize operations and elevate guest satisfaction,
such as connecting dining, gaming and activity preferences to guest
names so staff can provide informed and personalized suggestions
and service.
- A mobile, contactless, self-service food and beverage (F&B)
ordering and payment application that makes it quick and easy for
guests to view, order and pay for food and drinks across property
venues as well as to request self-pick-up or delivery to their
rooms, regardless of where they are on property. Mobile access and
convenience stimulate impulse buys, increase order volume, raise
check values, and shrink staff workloads through guest
self-service.
- A guest-facing F&B ordering and payment kiosk with an
easy-to-use interface to deliver additional convenience for
guests.
“The integration of Agilysys products at Kickapoo Lucky Eagle
Casino • Hotel marks a new era of guest-centric hospitality and
cutting-edge technology in the entertainment industry,” said Anil
Kumar, director of food & beverage, Kickapoo Lucky Eagle Casino
• Hotel. “Tech-savvy guests want self-service options when ordering
at our restaurants and bars. Plus, the staff gains not only
invaluable information about our guests through the POS but also
has more time to do more client-facing interactions with Agilysys’
hospitality solutions.”
When considering other future-forward applications, Kickapoo
Lucky Eagle Casino • Hotel can easily expand to Agilysys’ wider
network of solutions that improve experiences – the heart of
hospitality.
“In today’s ultra-competitive gaming and hospitality
environment, high-performing technology is crucial to maximizing
returns, both financially and physically, as in returning patrons
and staff,” said Anoop Balakrishnan, vice president client
services, Agilysys. “Our cloud-native software is 100% focused on
providing solutions that set the bar high, so properties
consistently deliver delightful interactions.”
About Kickapoo Lucky Eagle Casino • Hotel
Kickapoo Lucky Eagle Casino • Hotel is Texas' premier
entertainment destination, offering a wide range of gaming, dining,
and entertainment options for guests of all ages. Nestled in the
heart of Eagle Pass, TX, the casino-hotel provides a unique and
memorable experience that combines excitement, luxury, and
exceptional service.
About Agilysys
Agilysys exclusively delivers state-of-the-art software
solutions and services that help organizations achieve High Return
Hospitality™ by maximizing Return on Experience (ROE) through
interactions that make ‘personal’ profitable. Customers around the
world use Agilysys Property Management Systems (PMS), Point-of-Sale
(POS) solutions and Inventory and Procurement (I&P) systems to
consistently delight guests, retain staff and grow margins.
Agilysys’ 100% hospitality customer base includes branded and
independent hotels; multi-amenity resorts; casinos; property, hotel
and resort management companies; cruise lines; corporate dining
providers; higher education campus dining providers; food service
management companies; hospitals; lifestyle communities; senior
living facilities; stadiums; and theme parks. www.agilysys.com
View source
version on businesswire.com: https://www.businesswire.com/news/home/20231101471829/en/
Media: Jen Reeves, Agilysys, Inc., 770-810-6007,
jennifer.reeves@agilysys.com Kaylee Sims, Arketi Group (for
Agilysys), 404-697-0137, ksims@arketi.com
Investors: Jessica Hennessy, Agilysys, Inc.,
770-810-6116, jessica.hennessy@agilysys.com or
investorrelations@agilysys.com
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